If your headphones don't work with your iPhone or iPad
Get help when you can’t hear sound from your headphones, the sound is muffled or your microphone doesn't work.
Update and restart your iPhone or iPad
Make sure that your iPhone or iPad has the latest version of iOS or iPadOS. Then restart your iPhone or restart your iPad.
If your headphones still aren't working, follow the steps below for your issue.
Check for debris, damage or loose connections
Check for debris in the headphone port on your iPhone or iPad.
Check your headphone cable, connector, remote and earbuds for damage, such as wear or breakage.
Look for debris on the meshes in each earbud. To remove debris, gently brush all openings with a small, soft-bristled brush that's clean and dry.
Firmly plug your headphones back in. If your iPhone or iPad has a case, you may need to remove the case to get a firm connection.
If you can't hear any sound or if only one side of your headphones works
Adjust the volume with the volume buttons on your iPhone or iPad, or use the Volume slider in Control Centre on iPhone or Control Centre on iPad.
To see if you need a replacement, try a second pair of headphones. If the second pair works, contact the manufacturer of the initial pair and ask if you need a replacement. If the second pair doesn't work, contact Apple Support.
If your microphone doesn't work
Make sure your headphones have a built-in microphone.
Check your microphone for blockage, such as debris, lint or plastic packaging.
To see if you need a replacement, try a second pair of headphones. If the second pair works, contact the manufacturer of the initial pair and ask if you need a replacement. If the second pair doesn't work, contact Apple Support.
Still need help?
If your headphones still aren't working, contact Apple Support.
