If you can't download or install iCloud for Windows

Find out what to do if you can't download, install or update iCloud for Windows on your PC.

iCloud for Windows 11

iCloud for Windows 11 works with the May 2019 update of Microsoft Windows 10 or later versions, and has better integration with Microsoft Windows.

If iCloud for Windows 11 doesn't download or install

If you see a message stating that your computer is missing Media features

Windows Media Player plays the video and audio files on your PC. You need Media Player to be able to install iCloud for Windows. If you try to download iCloud for Windows 11 and get a message stating that you need to Install Media Feature Pack to use iCloud, select Download. Then follow the instructions on the next screen.

If you've turned off Windows Media Features, or if your PC didn't come with Windows Media Player, iCloud for Windows won't be installed.

Turn on Windows Media Player

  1. Go to Control Panel > All Control Panel Items > Programs and Features.
  2. Click "Turn Windows features on or off".
  3. Select the box for Media Features to turn it back on.
  4. Click OK.

If you see a message asking you to restart your PC, restart your computer and then install iCloud for Windows.

If you're in Europe or South Korea and your PC didn't come with Windows Media Player, you can download the Media Feature Pack from the Microsoft website.

Update iCloud for Windows 11

To download the latest update, visit the Microsoft Store.


iCloud for Windows 7.x

iCloud for Windows 7.x works with versions of Microsoft Windows 7, 8, 8.1 and early versions of Windows 10. iCloud for Windows 7.x only gets maintenance updates.

If iCloud for Windows 7.x doesn't download or install

  • Before trying to install or set up iCloud for Windows 7.x, log in as an administrator. 
  • Try a different browser. You may need to confirm that you want to run or save the installer.

If you can't find iCloud for Windows 7.x after you've downloaded it

Check your Downloads folder. You can visit your browser's help section to find out how to see recently downloaded files. For example, if you're using Internet Explorer, take a look at this Microsoft article to find out how to download files.

If you didn’t see a File Download window

You may need to change the settings for your browser’s pop-up blocker. Visit the application's help section to find out how to do this. 

Update iCloud for Windows 7.x

To check for updates to iCloud for Windows 7.x, open Apple Software Update on your PC. Apple Software Update automatically checks for updates after you open it, and you can choose which updates you want to install.

You can also download the latest version of iCloud for Windows.

If iCloud for Windows doesn't update in Windows Apple Software Update 2.3, go to Windows Control Panel > Network and Internet > Internet Options. In the Internet Properties dialogue, click the Advanced tab. In the Settings section, under Security, make sure you deselect the "Do not save encrypted pages to disk" tick box. Try to update iCloud for Windows again.


If you still need help

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