Try following these steps first
After each step, see if you still need help.
- Make sure your AirPlay-compatible devices are turned on and near each other.
- Check the devices are updated to the latest software and are on the same Wi-Fi network.
- Restart the devices you want to use with AirPlay or screen mirroring.
Still need help?
If you're experiencing another issue when using AirPlay, find out what to do.
If your music unexpectedly stops
If your music stops playing unexpectedly, use your device or Siri to start playing music again. In some situations, the Home app may be using your HomePod,* Apple TV or AirPlay-compatible speaker as the main audio source for streaming music (even if your HomePod* or Apple TV isn’t currently playing music). Using Siri on that device or performing another task may cause playback to stop everywhere. You can also use an iOS device or computer with iTunes as an audio source to stream music manually instead.
If you see video but can't hear audio
If you can't hear audio when streaming videos from your iOS device or Mac to your Apple TV, make sure the volume has been turned up and isn't muted on both your iOS device and your television or receiver.
If you're streaming videos from an iPhone or iPad, check the Ring/Silent switch. If it's set to silent, you'll see an orange line. Toggle the switch to turn on the ringer.
If you're still not able to use AirPlay after trying these steps, contact Apple Support.
*HomePod isn't available in all countries or regions.