Request a refund for apps or content you've bought from Apple

Some purchases from the App Store, iTunes Store, Apple Books or other Apple services may be eligible for a refund. You can use any device with a web browser to request a refund.

How to request a refund

  1. Sign in to
  2. Tap or click "I'd like to", then choose "Request a refund". 
    iPhone showing the Report a Problem website where you can request a refund. After you've chosen Request a refund, choose the reason why you're asking for the refund.
  3. Choose the reason why you want a refund, then choose Next.
  4. Choose the app, subscription or other item, then choose Submit. If you've been charged for a subscription that you no longer want, you can also cancel the subscription.

If you can't request a refund on

  • If the charge is pending, you can't request a refund yet. After the charge has gone through, try requesting a refund again.
  • If you have an unpaid order, you'll need to pay for that order before requesting a refund. You may need to update your payment information.
  • If you don't know why you've been charged, review your family members' purchases. If you're the family organiser, tap or click the Apple ID button, then choose All. Purchases charged to your shared payment method will appear.


If you've already requested a refund

Refund eligibility may vary by country or region. See the Apple Media Services Terms and Conditions for details. In countries and regions with consumer law protections, users retain their rights under these protections. In Australia and New Zealand, consumers retain their rights under the applicable consumer protection laws and regulations.

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