If you can't hear any sound or hear distorted sound from your iPhone, iPad or iPod touch speaker

If you can't hear a person's voice clearly, hear crackling or static, or are experiencing issues with sound quality, find out what to do.

Follow these steps

  1. If your device has a Ring/Silent switch, move the switch forwards – towards the device's display – so that orange isn't showing. On iPad devices, you can also swipe down from the top right-hand corner to open Control Centre and make sure Silent Mode is turned off. 
    iPhone Ring/Silent switch
  2. Open Settings > Focus > Do Not Disturb and make sure Do Not Disturb is turned off.

Contact Apple Support

If you checked the sound settings and you're still experiencing sound issues with your device, contact Apple Support to discuss service options.

If you want to try some more steps on your own

If you prefer, here are some more steps you can try on your own. After following these steps, you may still need to contact Apple Support to discuss service options.

  1. Remove all screen protectors, films or cases from your device. 
  2. Check the opening of the speaker to see if it's blocked or dirty. On iPhone only, make sure the receiver isn't blocked or dirty. 
  3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure the brush is clean and dry.
  4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you can't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker may need to be serviced.
  5. If you can hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear anything, or you hear static or crackling, then your network or reception could be the issue. Try calling again later or from a different location.

FaceTime isn't available in all countries or regions.

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