If Personal Hotspot is not working on your iPhone or iPad (Wi-Fi + Cellular)

With Personal Hotspot, you can share the cellular data connection of your iPhone or iPad (Wi-Fi + Cellular) with another device. If you need help with Personal Hotspot, follow these steps.

Use these steps first

Try again after each step.

  1. Check that Personal Hotspot is turned on in Settings > Personal Hotspot. If you can't find or turn on Personal Hotspot, check that your wireless carrier enabled it and that your wireless plan supports it.
  2. Restart the iPhone or iPad that provides Personal Hotspot and the other device that needs to connect to Personal Hotspot. 
  3. Make sure that you have the latest version of iOS.
  4. On the iPhone or iPad that provides Personal Hotspot, go to Settings > General > Reset, then tap Reset Network Settings.

If you still need help, use the steps below for help with Personal Hotspot over Wi-Fi, USB, or Bluetooth.

If you can't connect to Personal Hotspot with Wi-Fi

On the device that provides Personal Hotspot, go to Settings > Personal Hotspot, then follow these steps:

  1. Make sure that Personal Hotspot is on. 
  2. Remember the device's Wi-Fi network name and password that appear on this screen. If you want to change the Wi-Fi network name, learn how to change your device name.
  3. Stay on this screen until you connect your other device to the Wi-Fi network. 

On the device that needs to connect to Personal Hotspot, follow these steps:

  1. Turn Wi-Fi off and back on.
  2. Make sure that you connect to the correct Wi-Fi network. The network name is the same as the iOS device that provides Personal Hotspot and Personal Hotspot icon might appear next to it.
  3. If you see a password error when you try to join Personal Hotspot, check the Wi-Fi password: On the device that provides Personal Hotspot, go to Settings > Personal Hotspot to see the Wi-Fi password.

If you can't connect to Personal Hotspot with USB

To avoid unnecessary data charges, turn off Personal Hotspot when you don't need it. If you don't, every time you plug your iOS device with Personal Hotspot into your computer to charge, your computer will connect to Personal Hotspot. 

Follow the steps below for your Mac or Windows PC.

Connect your Mac to Personal Hotspot with USB

  1. Update to the latest version of iTunes
  2. With a USB cable, connect your Mac to the iPhone or iPad that provides Personal Hotspot. If prompted, trust the device.
  3. Make sure that you can locate and view your iPhone or iPad in iTunes. If your Mac doesn't recognize your device, try a different USB cable.
  4. Go to System Preferences > Network, then select iPhone USB. If you don’t see it, click plus icon and add it.
  5. Click Settings icon, choose Make Service Inactive, then click Apply.
  6. Click Settings icon, choose Make Service Active, then click Apply. If you already have a different network connection, your Personal Hotspot connection might not activate until you uncheck “Disable unless needed” and click Apply.

Connect your Windows PC to Personal Hotspot with USB

  1. Update to the latest version of iTunes.
  2. With a USB cable, connect your computer to the iPhone or iPad that provides Personal Hotspot. If prompted, trust the device
  3. Make sure that you can locate and view your iPhone or iPad in iTunes. If your Windows PC doesn't recognize your device, try a different USB cable.
  4. Follow the steps provided by Microsoft to check your Internet connection in Windows 10 or Windows 7.

If you can't connect to Personal Hotspot with Bluetooth

Use the steps below to pair your devices and connect to Personal Hotspot with Bluetooth.

Pair your devices

  1. On the device that provides Personal Hotspot, go to Settings > Personal Hotspot and make sure Personal Hotspot is on.
  2. Go to Settings > Bluetooth and make sure that Bluetooth is on.
  3. Keep this screen open, then follow the steps for the device that needs to connect:
    • On your iPad or iPod touch, tap Settings > Bluetooth and make sure Bluetooth is on. Tap the device that provides Personal Hotspot, confirm the code that appears, then tap Pair on both devices.
    • On your Mac, choose Apple () menu > System Preferences, then click Bluetooth and make sure Bluetooth is on. Select the device providing Personal Hotspot, click Connect, then follow the onscreen instructions.
    • On your Windows PC, click the Bluetooth icon in the Notification area and make sure Bluetooth is on. Choose Add a Bluetooth Device, then follow the onscreen instructions.

Connect to Personal Hotspot with Bluetooth

Here's how to connect your Mac or PC:

  • On your Mac, click bluetooth icon in the menu bar. Choose your iOS device that provides Personal Hotspot, then choose Connect to Network. You can confirm your connection in System Preferences > Network. If you can't connect, skip to the next section.
  • On your Windows PC, click bluetooth icon in the Notification area and choose Join A Personal Area Network. Right-click your device and hover your pointer over "Connect using," then select "Access point." If you still can't connect, skip to the next section.
    Windows Notification area

If you still can’t connect to Personal Hotspot with Bluetooth

 On your devices, turn Bluetooth off and back on:

  • On your iOS devices, go to Settings > Bluetooth and turn Bluetooth off and back on.
  • On your Mac, click bluetooth icon in the menu bar, then turn Bluetooth off and back on.
  • On your PC, choose Settings, click bluetooth icon, then turn Bluetooth off and back on.  

If you still can't connect, follow these steps:

  1. Unpair your device:
    • On the iPad or iPod touch that needs to connect to Personal Hotspot, tap Settings > Bluetooth. Tap information icon next to the device that provides Personal Hotspot, then tap Forget this Device.
    • On your Mac, choose Apple () menu > System Preferences, then click Bluetooth. Select the device that provides Personal Hotspot, then click X icon.
    • On your Windows PC, click bluetooth icon in the Notification area. Select "Show Bluetooth devices" and select the device that provides Personal Hotspot. Click Remove, then click OK.
  2. Restart all your devices.
  3. Pair your devices and try again to connect to Personal Hotspot.

Get more help

If you still can’t connect, contact Apple Support to get help with your iPhone or iPad (Wi-Fi + Cellular).

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Published Date:Wed Jun 06 16:13:37 GMT 2018