If Maps isn't working on your Apple device

If you can’t find your location or you notice incorrect results while using Maps on your iPhone, iPad, iPod touch or Mac, find out what to do.

If you're a business owner and want to correct the information about one of your locations in Maps, sign in to Maps Connect.

If you can't find your current location on your iPhone, iPad or iPod touch

  1. Go to Settings > Privacy > Location Services and make sure Location Services is turned on and that Maps is set to While Using the App or Widgets.
  2. Make sure you set the date, time and time zone correctly on your device. Go to Settings > General > Date & Time. If possible, use Set Automatically.
  3. Make sure that mobile data or Wi-Fi is turned on, and that you have an active connection.
  4. Restart the Maps app. Swipe up on the app and pause, then swipe up again on the app preview to close it. Then open Maps again.
  5. Restart your iPhoneiPad or iPod touch.
  6. Try a different location or switch to a different Wi-Fi network. 

Location Services uses GPS, Bluetooth, crowd-sourced Wi-Fi hotspots and phone masts to determine your location. Find out more about Location Services on your iOS device.

If you can't find your current location on your Mac

  1. From the Apple menu , choose System Preferences, click Security & Privacy, then click Privacy.
  2. Make sure Enable Location Services is selected. If the lock in the bottom left-hand corner is closed, click it, then enter your user name and password.
  3. Tick the box next to Maps.
    macOS Security & Privacy System Preferences Location Services options with
  4. Close the Security & Privacy window.
  5. Make sure your Mac is connected to the Internet.

If you need to report an issue in Maps or add a missing place

You can report an issue with the following Maps features:

  • Map Labels
  • Search
  • Navigation
  • Public Transport
  • Image quality

You can also add a missing place and edit your home or work address.

On your iPhone, iPad or iPod touch

To report an issue, or edit your home or work address, follow these steps:

  1. Tap the Info button , in the top right-hand corner.
  2. Tap Report an Issue.
    iPhone screen showing how to report an issue
  3. Choose the issue and follow the on-screen instructions.

To add a missing place, follow these steps: 

  1. Tap the Info button , in the top right-hand corner.
  2. Tap Add a Missing Place.
  3. Follow the on-screen instructions.

To allow Apple to contact you with questions about a reported issue on your iPhone, iPad or iPod touch, go to Settings > Maps, scroll to the bottom of the screen and turn on Follow up by Email. Maps uses the email address on your Apple ID account.

On your Mac

To report a problem on your Mac, follow these steps:

  1. From the menu bar in Maps, choose Maps > Report an Issue.
  2. Choose the issue and follow the on-screen instructions.

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