How to find your Case or Repair ID

When you contact Apple Support, request service online or take your product to an Apple Store or Apple Authorised Service Provider for repair, you'll be given a Case and/or Repair ID.

To find your Case or Repair ID for support, service or repairs, sign in to My Support with the same Apple ID that you used to start your support, service or repair, then look under the Recent Activity section. 

For service and repair, you can also find your Repair ID in the confirmation email that you receive from Apple. 

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