If you've forgotten your Mac login password

If you've forgotten the password you use to log in to your Mac user account, choose a reset option from the login window.

Before you begin

Make sure your Mac is connected to the Internet and using macOS Catalina or later. If you're using an earlier macOS, follow the steps to reset your password for macOS Mojave or earlier.


Choose a reset option from the login window

To see the options of how to reset your password, click the question mark next to the password field in the login window. If you can't see a question mark, enter any password three times.

If you see the option to reset your password using your Apple ID

macOS Big Sur Login screen prompt

  1. Click the option to reset your password using your Apple ID, then proceed as follows:
    • If your Mac restarts, skip to the next section, “If you see the option to restart and show password options”.
    • If your Mac doesn't restart, but immediately asks for your Apple ID credentials, enter that information and click Reset Password.
  2. If you're asked to create a new keychain to store the user's passwords, click OK to restart your Mac.
  3. If you're asked to select an admin user you know the password for, click “Forgotten all passwords?”.
  4. If you see a Reset Password window with the option to Deactivate Mac, click Deactivate Mac, then click Deactivate to confirm.
  5. Enter your new password information, then click Next.
    If this window shows multiple user accounts, click the Set Password button next to each account name, then enter the new password information for each account.
  6. When the password reset process has been completed, click Restart.

If you see the option to restart and show password options

macOS Big Sur Login screen prompt

  1. Click the option to restart and show password reset options, then wait for your Mac to restart. 
  2. You'll then be asked to take one of these steps:
    • Sign in with your Apple ID. You may also be asked to enter the verification code sent to your other devices.
    • Enter your FileVault recovery key. You'll have received it when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (Apple ID) to unlock your disk. 
  3. Select a user that you want to reset the password for, then click Next.
  4. Enter your new password information, then click Next. 
  5. When the password reset process has been completed, click Restart.

If you see the option to reset using your recovery key

  1. Click the option to reset using your recovery key, then enter your FileVault recovery key. You'll have received it when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (Apple ID) to unlock your disk. 
  2. Enter your new password information, then click Reset Password.


If you can't reset your password

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