Get help with Mail on iPhone, iPad, and iPod touch

If you can’t send or receive email messages with Mail on your iPhone, iPad, or iPod touch, or you can’t move your messages, learn what to do.

Try these steps first

  1. Make sure that you're connected to the Internet
  2. Verify your user name or password. Sign in to your email provider’s website and make sure that your email account is active.
  3. Check your email settings. If the settings are unavailable, contact your email provider.
  4. Close and reopen Mail.
  5. Restart your iOS device.

If you can add an email account to your iPhone, remove the affected email account from your device:

  1. Tap Settings > Mail, Contacts, Calendars.
  2. Tap the email account.
  3. Tap Delete Account.
  4. Add your account again.

If you have a POP email account, make sure that your email settings match your device. 

  1. Tap Settings > Mail, Contacts, Calendars.
  2. Tap the email account.
  3. Make sure that the information matches what you see on your device.

Try these steps if you get an error message

If you see one of the following error messages, learn what to do. 

"Cannot get mail"

Make sure that you have an internet connection and that you're entering the right password. Some email providers might limit the amount of devices you can get email on—so close other email programs on other devices. If you turned on two-step verification through your email service provider, contact them to see if you need a special password for your iOS device.

"Unable to move message"

  1. Tap Settings > Mail, Contacts, Calendars. Then choose your email account.
  2. Tap Account > Advanced.
  3. Tap Deleted Mailbox and make sure that it's set to Trash.
  4. Tap Advanced, tap Account, then tap Done.

Now try to move a message. If you see the error message again, follow these steps:

  1. Tap Settings > Mail, Contacts, Calendars. Then choose your email account.
  2. Tap Account > Advanced.
  3. Tap IMAP Path Prefix, then type INBOX/.
  4. Tap Account, then tap Done.

"Username or password is incorrect" with POP3 account

Before you check your email on your iOS device, close any other email programs and webmail sites that you have open on other computers. POP3 accounts communicate with one mail client at a time. If more than one mail client tries to connect at the same time, you might see a user name or password error.

To see if your account is a POP3 account, use the Mail Settings Lookup tool or follow these steps on your iOS device:

  1. Go to Settings > Mail, Contacts, Calendars and choose your account.
  2. Look for the label POP Account Information.

"Relaying denied" or "Email address rejected by the server”

If you see one of these messages when you try to send an email, an email address is wrong or your settings aren't right for your server connection.

Check the email addresses for messages in your outbox:

  1. In the Mailboxes screen in Mail, scroll down to Accounts.
  2. Tap your account, then tap Outbox. If you don’t see an outbox, Mail sent your messages.
  3. Choose a message in the outbox and make sure that the email addresses are right.

If your email provider says to use port 25, you might be able to send email only when connected to your email provider's network. Check with your email provider for settings and availability.

Learn more

If you still can’t send or receive email, contact Apple Support.

Get help with your email address if you can’t send or receive messages. 


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