If you can’t send email on your iPhone, iPad or iPod touch

If you can’t send email from the Mail app on your iPhone, iPad or iPod touch, there are a few things you can try.

Before you begin

There are a few things to bear in mind and check:

  • When you make an iOS or iPadOS backup in iCloud or iTunes, it backs up your mail settings, but not your email. If you delete or change your email account settings, previously downloaded emails might be removed from your device.
  • Make sure your device is connected to the Internet.
  • Check with your email service provider to find out if there's a service outage.
  • If you can't access your email, or you can't send and receive messages with your @icloud.com email address, find out what to do.

Check the Outbox for unsent email

If you get a message that says your email wasn’t sent, that email goes to your Outbox. Check your Outbox and try sending the email again by following these steps:

  1. In Mail, tap Mailboxes in the top left-hand corner.
  2. Tap Outbox. If you can’t see an Outbox, your email was sent.
    mailboxes
  3. Tap an email in the Outbox. Make sure the recipient’s email address is correct.
  4. Tap Send.    

Check your email address and password

If Mail asks you to enter a password for your email account, make sure your password is correct. To check your email address and password, sign in to your email provider's website.

If you still receive a user name or password error, contact your email provider or system administrator.

Contact your email provider or system administrator

  1. Contact your email provider or check their status web page to see if there's a service outage. 
  2. Ask your email provider or system administrator if you have turned on any security features or restrictions, such as two-step verification, for your email account. You might need a special password or you may need to request authorisation from your email provider to send and receive emails on your device.
  3. Check your email account settings with your email provider or system administrator to make sure they're correct.

Remove your email account and set it up again

  1. On your computer, sign in to your email provider’s website. Make sure that all of your email is there or make sure that your email is saved somewhere other than your iOS device.
  2. On your iOS device, go to Settings > Mail, then tap Accounts.
  3. Tap the email account you want to remove.
  4. Tap Delete Account.
  5. Add your account again.

If the steps in this article don't help, contact your email service provider for more information.

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