If you can't start up from macOS Recovery

Find out what to do if you can't get your Mac to start up from macOS Recovery.

How to start up from macOS Recovery

First, make sure your Mac is connected to the internet. Then confirm that you've followed the correct steps, based on whether you're using a Mac with Apple silicon:

Apple silicon

Use macOS Recovery on a Mac with Apple silicon

Summary: turn on your Mac and continue to press and hold the power button until you see the startup options window. Click the gear icon labelled Options, then click Continue.

Intel processor

Use macOS Recovery on an Intel-based Mac

Summary: if you're not using a Mac with Apple silicon, turn on your Mac and immediately press and hold Command (⌘)-R until you see an Apple logo or other image.

When in macOS Recovery, your Mac will display utilities to restore, reinstall macOS and more:

Utilities window in macOS Recovery

If you can't start up from macOS Recovery

When an Intel-based Mac can't start up from its built-in Recovery system, it will try to start up from macOS Recovery over the internet automatically. If it doesn't, press and hold Option-Command-R or Shift-Option-Command-R during the startup process. If none of the key combinations are working, review the guidelines for startup key combinations.

When your Mac begins to start up from macOS Recovery over the internet, it will display a spinning globe instead of an Apple logo: 

Spinning globe screen

If you see a globe with a warning symbol (exclamation mark), the attempt to start up from macOS Recovery over the internet was unsuccessful:

Spinning globe with exclamation mark

In that case, one of these solutions may help:

  • Make sure your Mac can connect to the internet. If you're not asked to choose a Wi-Fi network during the startup process, choose a network from the Wi-Fi menu , if available.
  • Press Command-R at startup to try using the built-in Recovery system instead of internet Recovery.
  • Connect to the internet using Ethernet instead of Wi-Fi, or vice versa.
  • Connect to the internet from a different Wi-Fi or Ethernet network. Your network configuration may not allow the internet access that macOS Recovery needs.
  • Try again later, because it may be a temporary issue.
  • Start up from another disk or volume, if available, or use a bootable installer to reinstall macOS.

If you see a black screen or some other screen during the startup process, find out what to do if your Mac doesn't start up all the way.

If you still need help, contact Apple Support.

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