If you need technical support for a security issue – for example, to reset your Apple ID password or to review a recent iTunes charge – view the Get help with security issues support article or contact Apple Support.
How to report a security or privacy vulnerability
If you believe you have discovered a security or privacy vulnerability that affects Apple devices, software, services or web servers, please report it to us. We welcome reports from everyone, including security researchers, developers and customers.
To report a security or privacy vulnerability, please send an email to firstname.lastname@example.org that includes:
- The specific product and software version(s) which you believe are affected
- A description of the behaviour you observed as well as the behaviour that you expected
- A numbered list of steps required to reproduce the issue and a video demonstration, if the steps may be hard to follow
You'll receive an automatic reply from Apple to acknowledge that we've received your report, and we’ll contact you if we need more information.
How Apple handles these reports
For the protection of our customers, Apple doesn't disclose, discuss or confirm security issues until our investigation is complete and any necessary updates are generally available.
Apple uses security advisories and our security-announce mailing list to publish information about security fixes in our products and to publicly credit people or organisations that have reported security issues to us. We also credit researchers who have reported security issues with our web servers on the Apple Web Server Notifications page.
In certain cases, Apple pays rewards for sharing critical security issues. Learn more about the Apple Security Bounty.