Before you begin
- On your Android device, make sure that Wi-Fi is turned on.
- Plug your new iOS device and your Android device into power.
- Make sure that the content you're moving, including what's on your external Micro SD card, will fit on your new iOS device
- If you want to transfer your Chrome bookmarks, update to the latest version of Chrome on your Android device.
Tap Move Data from Android
Open the Move to iOS app
On your Android device, open the Move to iOS app and tap Continue. Read the terms and conditions that appear. To continue, tap Agree, then tap Next in the top-right corner of the Find Your Code screen.
Wait for a code
On your iOS device, tap Continue on the screen called Move from Android. Then wait for a ten-digit or six-digit code to appear. If your Android device shows an alert that you have a weak Internet connection, you can ignore the alert.
Use the code
Enter the code on your Android device. Then wait for the Transfer Data screen to appear.
Choose your content and wait
On your Android device, select the content that you want to transfer and tap Next. Then – even if your Android indicates that the process is complete – leave both devices alone until the loading bar that appears on your iOS device finishes. The whole transfer can take a while, depending on how much content you're moving.
Here's what gets transferred: contacts, message history, camera photos and videos, web bookmarks, email accounts, and calendars. If they're available on both Google Play and the App Store, some of your free apps will also be transferred. After the transfer is complete, you can download any free apps that were matched from the App Store.
Set up your iOS device
After the loading bar has finished on your iOS device, tap Done on your Android device. Then tap Continue on your iOS device and follow the on-screen steps to finish setup for your iOS device.
If you need help with the transfer
If you have issues moving your content, there are a couple of things that you can check:
- Make sure that you leave both devices alone until the transfer finishes. For example, on your Android device, the Move to iOS app should stay on screen the whole time. If you use another app or get a phone call on your Android before the transfer finishes, your content won't be transferred.
- On your Android device, turn off apps or settings that might affect your Wi-Fi connection, like the Sprint Connections Optimizer or the Smart Network Switch. Then find Wi-Fi in Settings, touch and hold each known network, and forget the network. Then try the transfer again.
- Restart both of your devices and try again.
- On your Android device, turn off your mobile data connection. Then try the transfer again.
If you need help after the transfer
- If Messages doesn't work as expected after you transfer your content, get help.
- If you don't see apps from your Android device on your new iOS device, find and download them in the App Store on your new device.
- You might find that only some content transferred and your iOS device ran out of space, or your iOS device might appear to be full even though the transfer didn't finish. If so, erase your iOS device and start the transfer again. Make sure that your Android content doesn't exceed the available space on your iOS device.