If calls don't ring and go straight to voicemail on your iPhone

Check your Phone app and Focus settings to ensure that you receive incoming calls.

Before you begin

Check your Focus settings

  1. Swipe down from the top right-hand corner of your screen to open Control Centre.

  2. Check your focus areas (for example, Do Not Disturb, Sleep, Work and so on). If you see a focus area highlighted, tap and then tap again to turn it off.

Control Centre on iPhone displays the active Do Not Disturb Focus mode, outlined in blue.

Check your Phone app settings

  1. Go to Settings, then tap Apps.

  2. Scroll down and tap Phone.

  3. Adjust your call settings as needed.

    • Under Calls, tap to turn on Wi-Fi Calling. This means your phone uses Wi-Fi Calling when a mobile connection is weak or unavailable. If you can't see Wi-Fi Calling in your settings, your network provider may not offer the feature.

    • Under Screen Unknown Callers, tap to select Never. This means calls from unknown contacts ring on your iPhone and are not silenced.

    • Under Call Filtering, tap to turn off Unknown Callers. This means calls from unknown contacts appear with other calls in your Recent calls list, and are not filtered to an Unknown Callers list.

    • Scroll down and tap Blocked Contacts to review unintentionally blocked callers. If you want to unblock a phone number, swipe left and tap Unblock.

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