If your iPhone or iPad has been stolen
If your iPhone or iPad has been stolen, or you can’t otherwise recover your device, follow these steps to protect your device, Apple Account and personal information.
Mark as Lost on iCloud.com/find
If your iPhone or iPad has been stolen, put your device in Lost Mode as quickly as possible. This locks your device with the device passcode to prevent the thief from accessing your device and making changes to your Apple Account.
If you’re using Stolen Device Protection for iPhone, Face ID or Touch ID is required to turn off Lost Mode, so even if a person has your iPhone and knows your passcode, they’ll still be locked out of your device.
You don’t need a verification code to sign in, so you can sign in and mark your device as lost even if your trusted device has been stolen.
Under All Devices, select your iPhone or iPad.
Choose Mark as Lost, then follow the onscreen instructions.
After you mark your device as lost
Don't include your contact information if your device was stolen. While you might see an option to enter a phone number or message about how to contact you, this information is helpful if you've lost your device and want to make it easier for someone who finds your device to get it back to you. If your device has been stolen, the thief might use your contact information for social engineering schemes.
Don't remove the device from Find My. Removing the device from your Find My list removes Activation Lock, which will make it easier for the thief to erase and resell your device.
Mark as Lost, even with Stolen Device Protection. Stolen Device Protection's additional safeguards last only for a period of time. The best way to protect your iPhone and Apple Account is to quickly mark the stolen device as lost.
Apple will never contact you to say that your iPhone or iPad has been found. Never share your device passcode or other account information (such as passwords or verification codes) with anyone else.
Stay vigilant to avoid social engineering schemes, including phishing messages, fake support calls and other scams.
Find out more about social engineering and steps you can take to protect your personal data
Find your iPhone or iPad on a map
When you select your iPhone or iPad on iCloud.com/find, the map will zoom in on its location.
If your iPhone or iPad has been stolen or it appears on the map at a location that you don't recognise, don’t try to recover the device yourself. Instead, contact local law enforcement.
If you’re using Stolen Device Protection for iPhone and you or someone else has used your iPhone to try to change your Apple Account password at an unfamiliar location, your iPhone may not appear on the map at iCloud.com/find. You can still mark your iPhone as lost to lock it.
Find out more about Stolen Device Protection for iPhone
If Find My wasn’t turned on for your device before it was stolen, it won’t appear at iCloud.com/find or in the Find My app and you can’t mark it as lost or remotely erase it. To protect your personal information, change your Apple Account password straight away.
Report your missing iPhone or iPad
Report it to your local police station. They may request the serial number of your iPhone or iPad, which you can find even if you don’t have the device.
Contact your wireless network provider to report your stolen iPhone. You should ask them to suspend your account and file a claim if your iPhone is covered under your wireless network provider plan.
Find out how to find the serial number of your device
If you can’t recover your device
If you can't recover your stolen device, remotely erase it and review your Apple Account information. If your iPhone is covered by AppleCare+ with Theft and Loss, you can also file a claim for a replacement.
Remotely erase your iPhone or iPad
Make sure you’ve tried everything else to find it – erasing your device can’t be undone.
You can erase your device remotely using the Find My app on another device or at iCloud.com/find.
If your device is running iOS 15 or later, or iPadOS 15 or later, you can still use Find My or iCloud.com/find to locate it after you erase it.
Don’t remove the device from Find My, even if you’ve remotely erased it. Removing the device from your Find My list removes Activation Lock, which will make it easier for the thief to resell your device.
If your device is offline, the remote erase process will begin the next time it’s online.
Erase your iPhone or iPad remotely on iCloud.com/find
Erase a device remotely in the Find My app on iPhone
Review and update your Apple Account information
You can review your account information on another trusted device (like an iPad or Mac where you're signed in with your Apple Account).
Go to Settings (or System Settings), then tap [Your Name].
Scroll down to review your device list. From this list, you can remove the stolen device from your account without removing it from Find My. You should also remove any devices that you don't recognise or haven't added.
Tap Sign-In & Security to review your security settings. Review the email and phone numbers associated with your account and your Recovery Methods.
If you notice changes that you don't recognise or haven't made, update that information and change your Apple Account password.
If you're using a new device, you can review your account information when you sign in with your Apple Account. For your protection, there may be a waiting period before you can make changes to your security settings.
On the web
You can also review your account information at account.apple.com.
If you have a trusted device, you'll be directed to make any changes on that device.
File a claim with AppleCare+ with Theft and Loss
If your iPhone is covered by AppleCare+ with Theft and Loss, file a claim for an iPhone replacement.
AppleCare+ with Theft and Loss is not available in all countries and regions.