How to send your ZEISS Optical Inserts in for replacement
Prepare your ZEISS Optical Inserts for packing and sending.
If you are returning your ZEISS Optical Inserts to Apple, make sure you only return the ZEISS Optical Inserts – do not return the pairing code that came with your packaging. Keep your pairing code in a safe place.*
* If your ZEISS Optical Inserts are replaced and you receive a new set of ZEISS Optical Inserts, discard your old pairing code and use the pairing code that comes with your new ZEISS Optical Inserts.
Prepare your ZEISS Optical Inserts
Place your Apple Vision Pro inside its cover and set it on a level surface.
With your thumb on the bottom edge of the frame, use the white finger scoop at the top of the frame to pull the ZEISS Optical Insert outwards away from the display.
Slide the ZEISS Optical Insert into one of the compartments of the provided bag.
Repeat for the second ZEISS Optical Insert, sliding it into the other compartment of the bag.
Seal the bag with the adhesive strip and place the bag inside the padded envelope.
Seal the envelope and send it to Apple.**
** Apple is not responsible for any damage sustained during delivery.
Send your ZEISS Optical Inserts to Apple from Europe
If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or remove the old shipping label before applying the new shipping label.
If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.
Find the name of the courier on the label (or elsewhere in the packing materials) and visit their website to arrange a collection or to find a drop-off location.
Ask the courier for proof of collection.
After a few days, check that Apple has received your product.
Warranty coverage for ZEISS Optical Insert replacements is provided by ZEISS. Neither Apple nor AppleCare+ provide repair or replacement services, including but not limited to accidental damage protection, for your ZEISS Optical Inserts.