Send your iPad to Apple for a service
When you contact Apple for a service, you’ll receive a kit that has everything you need to send your iPad to Apple.
Before you send in your iPad for a service
Back up your iPad:
Erase your iPad to protect your personal information and remove it from your Apple ID: in Settings, tap General > Transfer or Reset iPad, then tap Erase All Content and Settings. You need to enter your Apple ID password to confirm.
If you have a Wi-Fi + Cellular iPad model:
If your iPad uses a physical SIM, remove it.
If your iPad uses an eSIM, contact your wireless provider to get a new eSIM or suspend service if needed.
Pack your iPad
The kit you received from Apple has everything you need to pack up your iPad – including the bag to place your iPad in, the box to send it and the return postage label.
Don’t include anything else in the box – such as a case, power adapter, cables or other accessories. If you do, they won’t be returned to you.
Follow the packing instructions printed on the box. If your box doesn’t have instructions, follow these steps:
Place your iPad in the bag.
Remove the plastic covering the self-adhesive strip, then seal the bag by folding the top over.
Put the bag into the box, place the foam piece over the bag, then close the box.
Make sure the battery sticker is pasted flat on the box and isn't covered by tape or a shipping label.
Send your iPad to Apple
Find the name of the courier on the provided postage label (or elsewhere in the packing materials).
Visit the courier’s website to schedule a pick-up or find a drop-off location.
If a commercial invoice was included, attach it to the outside of the box. If you don’t, the package may not be able to be delivered. Commercial invoices are only necessary in some European countries.
Make sure you get proof of collection from the courier to confirm that you’ve sent your iPad for a service.
Apple is not responsible for any damage sustained during delivery.