If your Apple Watch isn’t connected or paired with your iPhone

If you see a red iPhone icon on your Apple Watch, or you’re trying to pair and can’t find the ‘i’ icon, try to connect your devices again.

Check your Apple Watch connection

If you don’t get notifications, messages or calls on your Apple Watch, your Apple Watch and iPhone may not be connected. When your devices disconnect, the red iPhone icon or the red X icon will appear on your watch face. You can also check your connection in Control Centre. When your Apple Watch connects again, the green iPhone icon will appear.

First, bring your Apple Watch and paired iPhone close together. If you still see the devices are disconnected and need help, try the steps below. After each step, see if your devices can connect.

Try to connect your Apple Watch and iPhone again

1. Keep your Apple Watch and paired iPhone close together to make sure they’re in range.

2. On your iPhone, make sure Airplane Mode is off and Wi-Fi and Bluetooth are on. To check, open Control Centre.

   

3. If you see the Airplane Mode icon on your watch face, Airplane Mode is turned on. Open Control Centre then turn off Airplane Mode.

4. Restart your Apple Watch and restart your iPhone.

Unpair your devices, then pair them again

If your Apple Watch still can’t connect, unpair it from your iPhone, then pair your Apple Watch and iPhone again.

Contact us

If you still need help, contact Apple Support.

Learn more

• If you’ve forgotten your passcode, you can reset it.

• If you want to connect your Apple Watch to a different iPhone, you can transfer your Apple Watch and its content.

• If your Apple Watch won’t charge, find out what to do.

• If you can’t see the “i” icon, find out what to do.