If your payment method has been declined in the App Store or iTunes Store
To complete your purchase, add a different payment method, then remove the old one.
How to complete your purchase if a payment has failed or been declined
On your iPhone or iPad, open the Settings app.
Tap your name.
Tap Payment & Shipping.
Try to complete your purchase.
If you still can't make a purchase
You may have an unpaid order. Find out how to pay an unpaid order.
Contact your financial institution.
You may need to ask your financial institution to allow international purchases on your debit or credit card.
If you want to know why a debit card, credit card or other payment method has been declined, speak to your financial institution. Apple doesn't have information about why the payment method was declined.
In some countries and regions, your payment method may be declined because of changes to local law. Find out about billing and purchases in Europe or what to do if your card is declined in India.
Still need help? Contact Apple Support.
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