Make a call with Wi-Fi Calling

With Wi-Fi Calling, you can make or receive a phone call if you have a Wi-Fi connection in an area with little or no mobile coverage. Find out how to make a voice call using Wi-Fi Calling.

Place Wi-Fi calls from your iPhone

To turn on Wi-Fi calling, go to Settings > Mobile Service > Wi-Fi Calling. If your iPhone has multiple SIMs, choose a line (below SIMs). Tap Wi-Fi calling and turn it on. You may need to enter or confirm your address for the emergency services.

If Wi-Fi Calling is available, you’ll see "Wi-Fi" in the status bar while viewing Control Centre. Then your calls will use Wi-Fi Calling.

When mobile service is available, your iPhone will use it for emergency calls. If you turn on Wi-Fi Calling and mobile network service isn’t available, emergency calls may use Wi-Fi calling. Your device's location may be used to aid response efforts when you make an emergency call, regardless of whether you've enabled Location Services.

An iPhone showing the Wi-Fi Calling screen, with Wi-Fi Calling on This Phone turned on.

Add a device to use it with Wi-Fi calling

  1. Check that the device you want to add has the latest version of software.

  2. On your iPhone, go to Settings > Mobile Service. If your iPhone has multiple SIMs, choose a line (below SIMs).

  3. Tap Wi-Fi Calling and turn on Wi-Fi Calling on This iPhone.

  4. Go back to the previous screen, then tap Calls on Other Devices.

  5. Turn on Allow Calls on Other Devices if it's not on. A list of your eligible devices will appear under Allow Calls On.

  6. Turn on each device that you want to use with Wi-Fi Calling.

    An iPhone showing the Calls on Other Devices screen. Allow Calls on Other Devices is turned on and allowing calls on iPad and MacBook Pro.

Next, make sure your other devices will accept calls from your iPhone:

Wi-Fi Calling is enabled automatically for Apple Watch when you turn on Allow Calls on Other Devices.

If you can't add a device:

Make and receive Wi-Fi calls from another device

If your network provider supports Wi-Fi Calling on iCloud-connected devices, you can also make and receive Wi-Fi calls on other devices.

Make sure you’ve signed in to iCloud and FaceTime with the same Apple Account that you use on your iPhone. Also, make sure that your devices have the latest software.

Call from your iPad

  1. If you haven’t yet, add your device to use with Wi-Fi Calling.

  2. Open the FaceTime app.

  3. Tap New FaceTime, enter a contact or phone number, then tap the contact or phone number.

  4. Tap the Audio buttonNo alt supplied for Image.

You can also place a call by tapping a phone number in Contacts, Mail, Messages, Safari and other apps.

Call from your Mac

  1. Open the FaceTime app.

  2. Choose FaceTime > Settings (or Preferences).

  3. Turn on Calls from iPhone.

  4. Make and receive phone calls in FaceTime.

Call from your Apple Watch

  1. Open the Phone app.

  2. Choose a contact.

  3. Tap the Phone buttonNo alt supplied for Image.

  4. Select the phone number or email address you want to call.

Remove a device

If you don't want to use Wi-Fi Calling from one of your devices:

  1. On your iPhone, go to Settings > Mobile Service. If your iPhone has multiple SIMs, choose a line (below SIMs).

  2. Tap Calls on Other Devices.

  3. In the list of devices, turn off Wi-Fi Calling for the device you want to remove.

If Wi-Fi Calling isn't working

If you can’t turn on or use Wi-Fi Calling, make sure your network provider offers Wi-Fi Calling and that your devices have the latest software.

If you're unable to turn on or use Wi-Fi Calling, your device software is up to date, and your network provider supports Wi-Fi Calling, contact your network provider.

If you've contacted your network provider and can’t turn on Wi-Fi Calling or make a Wi-Fi call, follow these steps. Wait two minutes before you go from one step to the next.

  1. Go to Settings > Mobile Service. If your iPhone has multiple SIMs, choose a line (below SIMs). Tap Wi-Fi Calling and make sure that Wi-Fi Calling is on.

  2. Restart your iPhone.

  3. Connect to a different Wi-Fi network. Not all Wi-Fi networks work with Wi-Fi Calling.

  4. Turn Wi-Fi Calling off and then on again.

  5. Go to Settings > General > Transfer or Reset iPhone > Reset.

  6. Tap Reset Network Settings.

FaceTime isn't available in all countries or regions.