Find out how to send your Apple TV to Apple from Europe using Express Replacement Service

Here’s how to send your Apple TV back to Apple after you get a replacement.

Send your Apple TV to Apple

1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or remove the old shipping label before applying the new shipping label.

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit their website to arrange collection or find a drop-off location. Customers in Russia should schedule a collection online. In Norway, if your replacement product was delivered by your local post office, please return your original product via your local post office using the provided pre-paid UPS return label.

4. Ask the courier for proof of collection.

5. Check that Apple has received your product, in a few days.

Find out how to send your Apple TV to Apple from the United States and Canada or the Asia-Pacific region

• The United States and Canada

• Asia-Pacific