Find out how to send your Powerbeats Pro earbud to Apple from Europe

Here’s how to return your original Powerbeats Pro earbud back to Apple after service.

After you’ve contacted Apple about a replacement, you’ll receive a kit that contains a replacement product with everything you need to return your original product to Apple.

Important: Make sure you return your product so that Apple receives it within 10 days of the date your replacement product was sent to you by Apple (check your dispatch date). If Apple doesn't receive your original product within 10 days, or if Apple technicians find that your original product is ineligible for service or for any reason not covered by an active AppleCare+ plan, you'll be charged the full value of the replacement product. For more details, see Beats Express Replacement Service, ERS terms and conditions for service covered by Apple’s Limited Warranty or an AppleCare plan or ERS terms and conditions for out-of-warranty service.

Pack your Powerbeats Pro earbud

1. Put your Powerbeats Pro earbud in the tray in the white box. Don't include any accessories (such as your ear tips or charging cable). If you include extra items in the box, we won't be able to return them to you.

   

2. Put the lid on the white box.

   

3. Put the white box in the brown box.

   

4. Close the brown box.

   

5. Seal the box with tape and send the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed. In Norway, if your replacement product was delivered by your local post office, please return your original product via your local post office using the provided prepaid UPS return label.

   

6. Ask the courier for proof of collection.

Ship your Powerbeats Pro earbud to Apple

1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or remove the old shipping label before applying the new shipping label.

2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.

3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit their website to arrange a collection or to find a drop-off location. Customers in Russia should schedule a collection online.

4. After a few days, check that Apple has received your product.

Use your Powerbeats Pro earbud after service

If you're only replacing an earbud (or both earbuds), your serial number will not change. Your replacement part is covered by a 90-day service warranty, the remainder of your original product warranty or AppleCare plan or by consumer law, whichever is longer.

Set up your replacement Powerbeats Pro earbud

1. Put both Powerbeats Pro earbuds in your charging case. Keep the lid open.

2. Check the LED status light on the front edge of the case. It should flash red.

3. Press and hold the system button on the inside of the case for 5 seconds. The status light should flash white. If it is still flashing red, connect the case to power, close the lid and wait 20 minutes.

4. Pair your Powerbeats Pro with your device.

Pair with iPhone

1. With your earbuds still inside and the case still open, hold the Powerbeats Pro next to your unlocked iPhone. A setup animation will appear on your iPhone.

2. Follow the onscreen instructions.

Pair with another device

1. Make sure you have enabled Bluetooth on your device.

2. With your earbuds still inside and the case still open, press and hold the system button on your Powerbeats Pro until the LED blinks.

3. Open the Bluetooth menu on your device. For example, on your Mac, choose Apple () menu > System Preferences, then click Bluetooth.

4. In the list of discovered Bluetooth devices, tap or click your Powerbeats Pro.