If you can’t add iCloud Mail, Contacts or Calendars to Outlook

If you need help with your iCloud Mail, Contacts or Calendars in Outlook, try following these steps. And you can always view your iCloud Mail, Contacts and Calendars from any device on iCloud.com.

Things to check first

  1. Check that your PC meets the iCloud system requirements and is connected to the internet.

  2. Download iCloud for Windows and sign in with your Apple ID. If you use multiple Apple IDs with iCloud, check that you’re logged in to iCloud for Windows with the same account that you use on your other devices.

  3. Check the System Status page for any known issues affecting iCloud Mail, Contacts or Calendars.

  4. Make sure the date and time settings on your PC are correct.

  5. Make copies of the information you’re storing in iCloud.

Are you seeing duplicate calendars or duplicate contacts? Find out how to remove duplicate calendars or remove duplicate contacts.

To set up iCloud Mail in Outlook or if you’re not using iCloud for Windows, set up two-factor authentication for your Apple ID and sign in to Outlook with your Apple ID user name and an app-specific password.


If you can’t see recent changes or if iCloud for Windows doesn’t support your version of Outlook, find out what to do.

If you can’t see recent changes made in Outlook

If you’ve recently made changes in Outlook that aren’t updating on your other devices, or changes on your other devices that aren’t updating in Outlook, select Refresh in Outlook.

If the installed version of Outlook isn’t supported

If you receive an error that says the Installed version of Outlook is not supported by iCloud, uninstall the version of Office you downloaded from the Windows store.

Then follow these steps to install Office 365

iCloud Mail

If you need help setting up or sending emails from your iCloud Mail account, try following these steps.

If you have emails that stay in your Outbox

  1. Move the message from the Outbox to the Drafts folder or delete it.

  2. Open the message in the Drafts or Deleted Items folder, then select Send again.

If you can’t send or receive emails

  1. Make sure you can send and receive emails from iCloud.com and your iPhone.

  2. Close Outlook.

  3. Sign out of iCloud for Windows, then sign back in.

  4. Restart Outlook.

If you still can’t send or receive emails:

If you want iCloud Mail to be your default account for sending emails

You can change your Outlook settings so that emails are sent automatically from your iCloud Mail account. To make iCloud Mail the default account, follow these steps in Outlook 2010 or later:

  1. Go to File > Account Settings.

  2. On the Info tab, select Account Settings.

  3. Choose your iCloud Mail account from the list, then select Set as Default. If you can’t select Set as Default, then your iCloud Mail account is already the default account.

iCloud Contacts and Calendars

If you need help using your iCloud Contacts and Calendars with iCloud for Windows, try following these steps.

Turn iCloud Contacts and Calendars off and back on

  1. Close Outlook.

  2. Open iCloud for Windows.

  3. Untick the Contacts and Calendars box, then select Apply.

  4. Wait a few seconds. Select Contacts and Calendars, then select Apply.

  5. Open Outlook.

Make sure the iCloud Outlook Add-in is turned on

The iCloud Outlook Add-in transfers your content between iCloud and Outlook. Follow these steps in Outlook 2010 and later to check and turn on the add-in:

  1. Select the File menu.

  2. Select Options in the left-hand panel.

  3. Select Add-ins in the left-hand panel of the Outlook Options window.

  4. Look at the list of add-ins in the Active Application Add-Ins section. If the iCloud Add-in is listed under Inactive or Disabled Add-ins, make sure Com Add-ins is selected in the drop-down menu next to Manage at the bottom of the window. Then select Go.

  5. Tick the iCloud Outlook Add-in box, then select OK.

  6. Restart Outlook.

Make sure iCloud isn’t your default account in Data Files

When iCloud is set as your default account in Data Files, your data won’t be synced between your devices.

  1. Select File > Info > Account Settings > Data Files.

  2. If iCloud is listed as the default account in the Comments column, select a different account.

  3. Select Set as Default.

After following these steps, restart your computer.

iCloud features that work differently in Outlook

Some iCloud features in Outlook work differently than they do on your Apple device. Here are a few tips to help you use Outlook with iCloud for Windows.

Mail and Notes

  • VIP Senders folders aren’t available in Outlook.

  • Any email rules you create in Outlook won’t be available in the email applications for your other devices or on iCloud.com.

  • Signatures are saved locally to your device. You won’t see signatures you’ve created in Outlook on your other devices.

Notes isn’t a separate application. Your notes are stored in a mail folder.

  • You’ll find Notes you’ve created on your other devices in this folder.

  • Notes that you’ve posted to this folder from Outlook won’t appear on your other devices, but you’ll see them on any other computer using Outlook and iCloud for Windows signed in with the same Apple ID.

  • You can delete notes from this folder and they’ll be deleted from your other devices.


  • Outlook will only import the first contact in a vCard set.

  • If you need to add a vCard set to Outlook, import the set directly into iCloud.com or macOS Contacts. We will bundle the entire set for you and add them as individuals to your Contacts.


  • When you add Calendar attachments to a Calendar entry in Outlook, you won’t see them in Calendar for iOS or Calendar for macOS (or the other way around).

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