Identify legitimate emails from the App Store or iTunes Store
If you’re not sure whether an email about an App Store, iTunes Store, iBooks Store or Apple Music purchase is legitimate, these tips may help.
Scammers will often try to trick you into sharing personal or financial information by sending you messages or links to websites that may look like they’re from Apple, but their actual purpose is to steal your account information. Some phishing emails will ask you to click on a link to update your account information. Others may look like a receipt for a purchase made in the App Store, iTunes Store, iBooks Store or for Apple Music, that you’re certain you didn’t make.
Never enter your account information on websites linked from these messages, and never download or open attachments included within them.
Is this email legitimate?
If you receive an email about an App Store or iTunes Store purchase, and you’re not sure whether it is real, you can look for a couple of things that can help confirm that the message is from Apple.
Genuine purchase receipts – from purchases in the App Store, iTunes Store, iBooks Store or Apple Music – include your current billing address, which scammers are unlikely to have. You can also review your App Store, iTunes Store, iBooks Store or Apple Music purchase history.
Emails about your App Store, iTunes Store, iBooks Store or Apple Music purchases will never ask you to provide this information over email:
National Insurance Number
Mother’s maiden name
Full credit card number
Credit card CCV code
Find out more about phishing and other scams.
Update your account information safely
If you receive an email asking you to update your account or payment information, only do so in Settings directly on your iPhone, iPad or iPod touch; in iTunes or the App Store on your Mac; or in iTunes on a PC.
Find out more about security and your Apple ID.
If you’ve received or acted on a possible phishing message:
If you’ve received a suspicious email, please forward it to email@example.com. If you’re on a Mac, select the email and choose Forward As Attachment from the Message menu.
If you think you may have entered personal information on a scam website, such as a password or credit card information, immediately change your Apple ID password.