If you lost your iPhone or iPad, you can use Find My to try to locate it and mark it as lost to protect your personal information.
You can find a lost iPhone or iPad on the web at iCloud.com/find or with the Find My app on another device.
If you can’t find your device straight away, mark it as lost to protect it.
Find out what to do if your iPhone or iPad was stolen
When you sign in to iCloud.com/find, you can use the Find Devices app to locate your devices. Once you’re in the app, review the list of your devices under All Devices and tap the one you want to find. On the device information card, you can play a sound to help locate it, mark it as lost or erase it.
If you have another trusted Apple device that’s signed in with your Apple Account, you can use Find My on that device to lock and find your iPhone or iPad.
If you’re part of a Family Sharing group, your devices can appear in Find My on your family members’ devices.
How to use a family member’s iPhone to locate your lost device
There are a few ways to mark your iPhone or iPad as lost. When you mark your device as lost, your device is put in Lost Mode, which means your device is locked with your passcode, and payment cards and passes that you use with Apple Pay are suspended. You can also display a phone number and message that allows others to get in touch with you if they find your device.
When you mark as device as lost:
It won’t appear online and in Lost Mode until the device is turned on and connected to a Wi-Fi or mobile network.
If you’re using Stolen Device Protection for iPhone, Face ID or Touch ID is required to turn off Lost Mode, so even if a person has your iPhone and knows your passcode, they’ll still be locked out of your device.
If you have AppleCare+ with Theft and Loss, don’t remove your iPhone from Find My or your Apple Account until your claim has been fully approved.
Apple will never contact you to say that your iPhone or iPad has been found. Never share your device passcode or other account information (such as passwords or verification codes) with anyone else.
Stay vigilant to avoid social engineering schemes, including phishing messages, fake support calls and other scams.
Find out more about social engineering and steps you can take to protect your personal data.
To sign in to iCloud.com/find, you don’t need a verification code – so you can mark your device as lost, even if it’s your trusted device that’s lost. If you’re asked for a verification code, select the Find Devices button instead.
Mark your device as lost on iCloud.com/find
Find out more about using Lost Mode on iCloud.com
In the Find My app (or Find Devices on Apple Watch), go to the Devices tab.
Scroll down and select your missing iPhone or iPad.
Scroll down to Lost [Device], then turn on Lost Mode.
Follow the on-screen steps if you want to display your contact information on your missing device.
Tap Activate.
On a Family Sharing group member’s device, your iPhone or iPad will appear underneath their devices.
If Find My wasn’t turned on for your device before it was lost, it won’t appear at iCloud.com/find or in the Find My app and you can’t mark it as lost or remotely erase it.
If your iPhone or iPad is lost and you’re unable to find it, follow these additional steps to protect your accounts and personal information, and replace your device (if applicable).
If your iPhone is covered by AppleCare+ with Theft and Loss, file a claim for an iPhone replacement.
Don’t remove your iPhone from Find My or your Apple Account until your claim is fully approved.
AppleCare+ with Theft and Loss is not available in all countries and regions.
Report it to your local police station. They may request the serial number of your iPhone or iPad, which you can find even if you don’t have the device.
Contact your wireless network provider to report your missing iPhone, ask them to disable your account and file a claim if your iPhone or iPad is covered under your wireless network provider plan.
Find out how to find the serial number of your device
You can erase your device remotely using the Find My app on another device or at iCloud.com/find. But make sure that you’ve tried everything else to find it, because erasing your device can’t be undone.
Don’t remove the device from Find My, even if you’ve remotely erased it. Removing the device from your Find My list will remove Activation Lock, which will make it easier for the thief to unlock and resell your device.
If you’ve filed a claim with AppleCare+ with Theft and Loss, don’t remove the device from Find My or your Apple Account, even if you erase it remotely.
If your device is offline, the remote erase process will begin the next time it’s online.
Erase your iPhone or iPad remotely on iCloud.com/find
Erase a device remotely in the Find My app on iPhone
Make sure that your Apple Account is secure by reviewing your Apple Account information. If you find changes that you don’t recognise or didn’t make, update that information and change your Apple Account password.
Use your other trusted device (such as an iPad or Mac) to review your account. Go to Settings, then tap [Your Name] or System Settings, tap [Your Name], then tap Sign-In & Security to review your security settings.
After you’ve signed in with your Apple Account, you can review your account information. There may be a waiting period before you can make changes to your security settings.
You can review your account information at account.apple.com.
If you have a trusted device, you will be directed to make any changes on that device.