Problems using User Enrolment with Schoolwork
If you have trouble using the Schoolwork app after you configured your device with User Enrolment using your school’s mobile device management (MDM) solution, try these suggestions.
To use Schoolwork with a device configured using User Enrolment, you must upgrade to iPadOS 15.1 or later.
If devices are configured with User Enrolment and your IT administrator sets "Opening documents from unmanaged to managed apps not allowed” on your device as well as your students’ devices, Schoolwork only displays iCloud Drive files for your Managed Apple ID. You cannot add files from your personal iCloud account to an assignment and your students cannot hand in files from their personal iCloud account.
Schoolwork is not supported if you install it from the App Store, configure User Enrolment, and your IT administrator sets "Opening documents from managed to unmanaged apps not allowed." To use Schoolwork with User Enrolment and managed document restrictions, request your IT administrator install Schoolwork using your school’s MDM solution.
If you cannot edit an iWork file and the file is not a view-only file, verify the iWork app is installed on your device. If the app is installed but editing is still not available, your device might be set up with a managed document restriction preventing Schoolwork from accessing the file. Request your IT administrator install iWork apps using your school’s MDM solution.
If devices are configured with User Enrolment and your IT administrator sets “Opening documents from unmanaged to managed apps not allowed,” request your IT administrator install apps you will use with Schoolwork using your school’s MDM solution to ensure you can assign app activities and view student progress.