FaceTime RTT phone call requirements

If you have difficulties hearing or speaking, or want to call someone who does, you can use Real-Time Text (RTT) for your phone calls if your network provider supports it.

To make or receive an RTT call, make sure of the following:

• Your Mac has macOS 10.4.2 or later installed.

• Your iPhone has iOS 12.1.1 or later installed. See the Apple Support article Update your iPhone, iPad or iPod touch.

• Your iPhone and Mac are on the same Wi-Fi network and connected to the internet.

• Your iPhone and Mac are signed in with the same Apple ID and iCloud and FaceTime are turned on. See the Apple Support article Use Continuity to connect your Mac, iPhone, iPad, iPod touch and Apple Watch.

• Your iPhone and Mac have Wi-Fi Calling turned on. Wi-Fi Calling isn’t available on some Mac models.

This feature is not available in all countries or regions or supported by all network providers. Depending on your network environment, an RTT call may be downgraded to a textphone call.

See the Apple Support article Make and receive RTT calls on your Mac.