Heated Display Removal Fixture Firmware Update

This article provides instructions on how to install the latest firmware for the following heated display removal fixtures:

  • Heated Display Removal Fixture 1.0, gray top

  • Heated Display Removal Fixture 2.0, white top

If your fixture has firmware version "HDO V25.0.0," you don't need to update it.

Note: Firmware version 25.0.0 provides support for the adjustable heated display pocket 3.0 for use with iPhone Air and iPhone 17 family models.

1. Materials

  • Ensure that you have:

    • Intel or Apple Silicon Mac computer (for host Mac)

      • An internet connection

      • macOS Big Sur or later

      • 1 GB of free space on the host Mac

    • USB-A to USB-B cable

      • A USB-C to USB-A adapter can be used

2. Prepare the host Mac

The following steps require administrator credentials to install the update.

  1. Disable antivirus software.

  2. Disable the screen saver.

  3. Ensure that the display doesn't turn off. Do this for both power adapter mode and battery mode, if applicable.

  4. Enable Light Mode. Dark Mode and Auto Mode aren't supported by the firmware update software.

  5. Unplug all external displays and devices. Only the power adapter, keyboard, mouse, and heated display removal fixture may be connected during the firmware update.

  6. Download the HDRFixtureUpdater application from Box. The download will begin after you click the link.

  7. Install Python if prompted (included in the software bundle). Python installs silently in the background and may take up to 5 minutes to complete. The application will automatically launch after Python is installed.

Note: After finishing installation, the HDR Fixture Updater application is automatically deleted after 7 days. If the application is deleted, you must use another host Mac to install and complete the update.

3. Install the firmware update

Important

Unplug all external displays and devices from the host Mac. The power adapter can be connected to the host Mac during the firmware update.

Note: Images show one version of the heated display removal fixture, but the procedure is the same for all heated display removal fixtures.

  1. Turn on the heated display removal fixture.

  2. Connect the USB-A to USB-B cable to the host Mac and the fixture.

  3. Run HDR Fixture Updater on the host Mac. The update will take 5 to 10 minutes to complete.

    • Important

      • Don't turn off the fixture or disconnect it from the host Mac while the update is in progress.

      • The HDR Fixture Updater application on the host Mac may appear as not responding while the update is in progress. Wait for the countdown timer to complete.

  4. When the fixture screen shows "HDO V25.0.0," the firmware has been installed.

    • Disconnect the USB-A to USB-B cable from the host Mac and fixture.

    • Turn off the fixture. Then unplug the power cable from the fixture.

    • Wait 20 seconds.

    • Plug the power cable into the fixture. Then turn on the fixture.

    • Confirm that the fixture screen shows "HDO V25.0.0" in the bottom right corner.

      • Important

        • If you encounter an error on the host Mac, check the firmware version on the fixture screen. If the fixture shows the latest firmware version, disregard the error and complete the fixture power cycle steps above.

        • If you encounter any issues while installing the firmware update, contact the Self Service Repair Store team for assistance.

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