How to send your AirPods Max to Apple using Express Replacement Service from Europe

Here's how you send your AirPods Max back to Apple after you get a replacement.

After you’ve contacted Apple for a replacement, you’ll receive a kit that contains a replacement product with everything you need to return your original product to Apple.

Important: Be sure to return your product so that Apple receives it within 10 days of the day your replacement product was shipped to you by Apple (check your ship date). If Apple doesn't receive your original product within 10 days, or if Apple technicians find that your issue was caused by accidental damage or unauthorized modifications, you'll be charged up to the full value of the replacement product. For more details, see ERS terms and conditions for service covered by Apple's Limited Warranty or an AppleCare plan or ERS terms and conditions for out-of-warranty service.

Before you pack your AirPods Max

  1. Remove your ear cushions.

Pack your AirPods Max

  1. Place each ear piece in a separate bag.
  2. Rotate the ear pieces so they face down and place your AirPods Max into the molded plastic insert. Then place the top on the white box.
  3. Place the white box in the brown box.
  4. Close the brown box.
  5. Tape the brown box closed.*
  6. Place the battery sticker on the brown box.

*Apple is not responsible for any damage during shipping.

Ship your AirPods Max to Apple

  1. If a return shipping label is included, place it on the outside of the packaging. If applicable, make sure the return shipping label completely covers the old shipping label, or that you remove the old shipping label before applying the new shipping label. 
  2. If a commercial invoice is included, place it on the outside of the packaging. Failure to put the commercial invoice on the outside of the packaging may render the package undeliverable. Commercial invoices are only necessary in some European countries.
  3. Find the name of the courier on the label (or elsewhere in the packing materials) and visit its website to arrange a collection or find a drop-off location. Customers in Russia should schedule a collection online.
  4. Ask the courier for proof of collection. 
  5. In a few days, check that Apple has received your product.

Use your replacement AirPods Max

Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Consumer law will also apply to your replacement product where available.

  1. Place your ear cushions on your AirPods Max. Make sure you align the left (L) cushion to your left ear and the right (R) cushion to your right ear and that the L and R appear right-side up when you're looking at your headphones upright. If your cushions are installed on the wrong side or upside down, your AirPods Max won't perform the way they should.
  2. Set up your AirPods Max.

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