If your Apple TV remote isn't working

If your remote isn't working as expected, learn what to do.

Try these steps first

  1. If you have a Siri Remote or Apple TV Remote, charge it for 30 minutes using a Lightning to USB cable and a USB wall charger. If you have an Apple Remote, replace the battery
  2. Unplug your Apple TV from the wall power outlet. Wait at least six seconds, then plug it back in.

If your remote still isn't working as expected, follow the steps for your type of remote. After each step, see if you still need help.

Siri Remote or Apple TV Remote*

Image of Siri Remote (1st generation) or Apple TV Remote (1st generation) and Siri Remote (2nd generation) or Apple TV Remote (2nd generation).

 

  1. Point your remote three inches away from your Apple TV.
  2. Press and hold Menu or Back  and Volume Up  for five seconds.
  3. If asked, place your remote on top of Apple TV to complete pairing.

If you can't pair your Siri Remote (2nd generation) or Apple TV Remote (2nd generation), make sure that your Apple TV is updated to tvOS 14.5 or later. You can use the Apple TV Remote on your iPhone, iPad, or iPod touch to navigate your Apple TV to check which version of tvOS you have. 

If you still need help, contact Apple Support.

*Apple TV 4K and Apple TV HD ship with the same remote everywhere. In countries and regions that support Siri, the remote is called Siri Remote. Elsewhere, it’s called Apple TV Remote. Siri works on either remote as long as your Apple TV 4K or Apple TV HD is set up with a language and country or region that supports Siri.

Apple Remote (aluminum or white)

Image of Apple Remote (aluminum) and Apple Remote (white).

 

  1. Unlink your Apple Remote from your Apple TV. On your Apple Remote, hold down Menu and the Left arrow for six seconds. Then on your Apple TV, look for Unlink  above an icon of a remote.
  2. Link your Apple Remote to your Apple TV. On your Apple Remote, hold down Menu and Right for six seconds. Then on your Apple TV, look for Link  above an icon of a remote.

If you still need help, contact Apple Support.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

Published Date: