Terms and conditions
For specific scenarios, Apple may request to send an SMS verification code to your phone number on file. During a support case, a unique code will be sent to your phone, which you can then provide back to the AppleCare employee assisting you in your case.
- UK/Ireland: Standard message rates apply. There is 1 message sent per request.
- Australia: $0.25 per message. There is 1 message sent per request.
SMS Verification isn't available or required for most support cases. It will be offered to you when it's appropriate.
About your privacy
SMS delivery of verification codes works in these countries and regions with these wireless carriers:
- C&W Guernsey
- Tesco Mobile
Isle of Man
- Manx Telecom
- Tesco Mobile
- Virgin Mobile
Opting out of receiving SMS verification codes
To not receive the SMS verification code, simply decline the offer of performing SMS verification when prompted by AppleCare.
If you didn't register your phone number with your Apple ID or provide your phone number to an AppleCare employee, you can text STOP to 51369 (UK/Ireland) or 19948369 (Australia) to prevent further messages from being sent to you. Texting HELP to 51369 (UK/Ireland) or 19948369 (Australia) will give you more information about the service. For example, you might see "Apple SMS Verification: Reply STOP to Cancel. 1 msg/request."
For more information, contact AppleCare at www.apple.com/support/contact.