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iPhone 11

iPhone 11 Display Module Replacement Program for Touch Issues

Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module. Affected devices were manufactured between November 2019 and May 2020.

If your iPhone 11 has been exhibiting this issue, please use the serial number checker below to see if your device is eligible for this program. If so, Apple or an Apple Authorized Service Provider will provide service, free of charge.

Valid Input Invalid Input

The serial number you entered may be eligible for this program. Please choose a service option below.

The serial number you entered is not eligible under this program due to one of the following reasons:
- It's not in the affected serial number range.
- Our records show that your device has already been serviced as part of this Program.
- Our records show your device is no longer eligible for a free service under this Program. If you have questions, please contact us.

We're sorry, there was a problem processing your request. Please try again in a few minutes.

Please enter your serial number.

This is not a valid Apple Product serial number. Please re-enter the number one more time. If you still have problems, contact us.

We're sorry, there was a problem processing your request. Please try again in a few minutes.

Finding your serial number is easy. See how.

Note: No other iPhone models are part of this program.

Service Process

Choose one of the options below to have your iPhone 11 serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this program.

Before service, backup your iPhone to iCloud or your computer. Learn more about preparing your iPhone for service.

If your iPhone 11 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Additional Information

Apple may restrict or limit repair to the original country or region of purchase.

This worldwide Apple program doesn't extend the standard warranty coverage of the iPhone 11. Your consumer law rights are unaffected by this program.

If you believe your iPhone 11 was affected by this issue, and you paid to repair your device, you can contact Apple about a refund.

The program covers affected iPhone 11 devices for 2 years after the first retail sale of the unit.

Information as of 2020-12-04