iPad Express Replacement Service

Replace your iPad quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPad before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage
Start an Express Replacement Service request

How much does Express Replacement Service cost?

There's no fee for the express service. Any fees you might pay will be for the replacement iPad. 

Some iPad issues might be covered under warranty, AppleCare+, or consumer law. If your iPad issue is covered, your replacement iPad might not be subject to a fee. If your iPad issue isn't covered, you’ll pay the out-of-warranty fee.

AppleCare+ also includes up to two incidents of accidental damage coverage to your iPad. Because accidental damage isn’t covered by the Apple Limited Warranty, you can use one of your AppleCare+ incidents to replace your iPad if it gets damaged. Each incident has a service fee, as shown below.

iPad model

Out-of-warranty fee

AppleCare+ fee

iPad mini, iPad mini 2

$269

$49

iPad mini 3, iPad mini 4

$399

$49

iPad 2, 
iPad Air,
iPad 5th generation

$349

$49

iPad Air 2,
iPad 3rd generation,
iPad 4th generation

$399

$49

iPad Pro 9.7-inch

$509

$49
iPad Pro (10.5-inch) $609 $49

iPad Pro 12.9-inch,
iPad Pro (12.9-inch,
2nd generation)

$809

$49

Fees are in Canadian dollars and are subject to tax. We charge a $10.77 shipping fee for out-of-warranty repairs. Your replacement iPad will be new or equivalent to new.

See Express Replacement Service Terms and Conditions

How do I return my original iPad?

We’ll send your replacement iPad with shipping materials and instructions. Your replacement will have factory settings. Return your original iPad to us within 10 business days of your request to avoid paying late fees.

Before you return your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, AppleCare+, or consumer law
  • We receive your original product on time. In that case, you won’t pay late fees or replacement value. 

Late fees and replacement value - Canada

When we send you a replacement iPad through Express Replacement Service, you need to return your originally purchased iPad to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If your original iPad arrives late, we’ll remove the charge for the replacement value. You'll pay only a late fee. A late return is between 10 and 20 business days after we ship the replacement to you.

If your issue is caused by severe damage to your iPad or if it's inoperable after unauthorized modifications, or we never receive it, we’ll charge you the replacement value.

iPad model Late fee Replacement value
iPad Pro (10.5-inch)
64GB $130 $869
256GB $220 $1,049
512GB $345 $1,299
iPad Pro (10.5-inch) 
Wi-Fi + Cellular
64GB $215 $1,039
256GB $305 $1,219
512GB $430 $1,469
iPad Pro (12.9-inch 
2nd generation)
64GB $120 $1,049
256GB $210 $1,229
512GB $335 $1,479
iPad Pro (12.9-inch
2nd generation)
Wi-Fi + Cellular
64GB $205 $1,219
256GB $295 $1,399
512GB $420 $1,649

iPad Pro

Late fee

Replacement value

iPad Pro 9.7-inch

32GB

$110

$729

128GB

$165

$839

256GB

$210

$929

iPad Pro 9.7-inch
Wi-Fi + Cellular

32GB

$200

$909

128GB

$255

$1,019

256GB

$300

$1,109

iPad Pro 12.9-inch

32GB

$60

$929

128GB

$115

$1,039

256GB

$160

$1,129

iPad Pro 12.9-inch
Wi-Fi + Cellular

128GB

$205

$1,219

256GB

$250

$1,309

iPad mini

Late fee

Replacement value

iPad mini 4

16GB

$20

$439

32GB $50 $499

64GB

$60

$519

128GB

$75

$549

iPad mini 4
Wi-Fi + Cellular

16GB

$90

$579

32GB $120 $639

64GB

$130

$689

128GB

$160

$719

iPad mini 3

16GB

$30

$459

64GB

$35

$469

128GB

$90

$579

iPad mini 3
Wi-Fi + Cellular

16GB

$65

$529

64GB

$105

$609

128GB

$160

$719

iPad mini 2

16GB

$25

$319

32GB

$30

$329

64GB

$85

$439

128GB

$140

$549

iPad mini 2
Wi-Fi + Cellular

16GB

$95

$459

32GB

$100

$469

64GB

$155

$579

128GB

$210

$689

iPad mini

16GB

$30

$329

32GB

$75

$419

64GB

$125

$519

iPad mini
Wi-Fi + Cellular

16GB

$75

$419

32GB

$140

$549

64GB

$190

$649

iPad Air

Late fee

Replacement value

iPad Air 2

16GB

$40

$479

32GB $50 $499

64GB

$80

$559

128GB

$115

$629

iPad Air 2
Wi-Fi + Cellular

16GB

$110

$619

32GB $120 $639

64GB

$150

$699

128GB

$185

$769

iPad Air

16GB

$45

$439

32GB

$70

$489

64GB

$100

$549

128GB

$155

$659

iPad Air
Wi-Fi + Cellular

16GB

$115

$579

32GB

$140

$629

64GB

$170

$689

128GB

$225

$799

iPad

Late fee

Replacement value

iPad 5th generation Wi-Fi
32GB $50 $449
128GB $115 $579
iPad 5th generation
Wi-Fi + Cellular
32GB $135 $619
128GB $200 $749

iPad 4th generation

16GB

$30

$459

32GB

$75

$549

64GB

$125

$649

128GB

$175

$749

iPad 4th generation
Wi-Fi + Cellular

16GB

$60

$519

32GB

$140

$679

64GB

$190

$779

128GB

$240

$879

iPad 3rd generation

16GB

$25

$449

32GB

$75

$549

64GB

$125

$649

iPad 3rd generation
Wi-Fi + Cellular

16GB

$90

$579

32GB

$140

$679

64GB

$190

$779

iPad 2 Wi-Fi

16GB

$55

$459

32GB

$85

$519

64GB

$135

$619

iPad 2 Wi-Fi + 3G

16GB

$65

$479

32GB

$150

$649

64GB

$200

$749

These prices apply in Canada. Fees are in Canadian dollars and are subject to tax. Your replacement iPad will be new or equivalent to new. Apple reserves the right to change the late fee or replacement value on this web page from time to time.

Learn more about Apple iPad service