iPad Express Replacement Service

Learn more about iPad service options, warranty, and pricing.

What is Express Replacement Service?

We know how much you rely on your iPad. If you need to replace it immediately, our Express Replacement Service offers speedy delivery. We can send you a replacement iPad right away and include packaging to return your original product. Meanwhile, you can start using your replacement iPad. Your replacement iPad won’t have any customization such as engraving.

Express Replacement Service is a benefit of your AppleCare+ coverage.

Learn more about iPad service

How much does Express Replacement Service cost?

Your AppleCare+ coverage includes Express Replacement Service. You’ll pay related costs, such as out-of-warranty or replacement fees, only if they apply.

See Apple repair pricing and Express Replacement Service fees

How fast is Express Replacement Service?

You’ll get a replacement iPad with factory settings approximately two to three business days after you request it.

Is my product eligible for Express Replacement Service?

Express Replacement Service is a benefit of AppleCare+ and is available for most iPad issues.

Check your service and support coverage
Contact Apple about Express Replacement Service
See Express Replacement Service Terms and Conditions

How do I get Express Replacement Service?

Contact an Apple support advisor online or by phone to make an Express Replacement Service request. We’ll let you know if your product qualifies.

Check your service and support coverage
Start an Express Replacement Service request

How do I return my original product?

We’ll send your replacement iPad with shipping materials and instructions. Return your original iPad to us within 10 business days of your request to avoid paying late fees.

Read more about late fees
See Apple Express Replacement Service pricing

What should I do before service?

  • Back up your iPad with iCloud or iTunes. You'll need the backup to restore your content after you get your replacement.
  • If your iPad has a SIM card, take it out and keep it. 
  • Keep your cables and other accessories.
  • Read our complete instructions on preparing your iPad for service.

Back up your iPad
Follow the steps for sending your iPad
Read the Apple privacy policy

What other charges will I pay?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the replacement value of your product. This authorization will expire if your repair is covered under warranty, an AppleCare plan, or consumer law and we receive your original product on time. In that case, you won’t pay for repair or late fees. 

For issues that aren’t covered by warranty, an AppleCare plan, or consumer law, we’ll charge you the out-of-warranty fee. If your iPad is severely damaged and unrepairable, we’ll charge you the replacement value.

Situation

Associated fee

Under warranty, an AppleCare plan, or consumer law

No charge if the issue is covered

Not under warranty, an AppleCare plan, or consumer law

Out-of-warranty service fee

Returned late (10-20 business days)

Late fee

Never returned

Replacement value 

Unrepairable

Replacement value

See Apple repair pricing and Express Replacement Service fees

Late fees

When we send you a replacement iPad through Express Replacement Service, you need to return your original iPad to us within 10 business days. After 10 days, we'll charge you the replacement value. 

If your original iPad arrives late, we’ll remove the charge for the replacement value and charge you a late fee. A late return is between 10 and 20 business days after we ship you the replacement.

If your iPad is severely damaged and unrepairable, or if we never receive it, we’ll charge you the replacement value.