iPad Express Replacement Service

Replace your iPad quickly with AppleCare+

What is Express Replacement Service?

Express Replacement Service is a benefit of your AppleCare+ coverage. We can send you a replacement iPad before you return your product to us. We'll include packaging to return your damaged or non-working product.

Contact Apple to make an Express Replacement Service request.

Check your service and support coverage
Start an Express Replacement Service request

How much does Express Replacement Service cost?

If you order Express Replacement Service through your AppleCare+ plan, there’s no fee for the express delivery. Any fees you might pay will be for the replacement iPad. 

Some issues might be covered under the Apple Limited WarrantyAppleCare+, or consumer law, in which case there’s no fee to replace your product. If your iPad has accidental damage, you’ll pay an AppleCare+ incident fee, as shown below. 

iPad model

AppleCare+ incident fee

All eligible iPad models

$ 49

If you’ve already used both incidents of accidental damage that come with AppleCare+, you’ll pay an out-of-warranty fee for your replacement, as shown on our pricing page. 

See Apple out-of-warranty fees

How do I return my original iPad?

We’ll send your replacement iPad with shipping materials and instructions. Your replacement will have factory settings. Return your original iPad to us within 10 business days of your request to avoid paying the full replacement value.

Before you return your iPad to us, be sure to back up your data and prepare your iPad for replacement. Your replacement device will not have your data on it, and you'll need to restore that data from your backup.

Read the Apple privacy policy

What are the charges on my credit card?

When you request Express Replacement Service, we put a temporary authorization on your credit card to cover the full replacement value of your product. This authorization will expire if:

  • Your repair is covered under warranty, AppleCare+, or consumer law
  • We receive your original product within 10 business days.
  • Your original device does not have severe damage or unauthorized modifications

Replacement value - Canada

When we send you a replacement iPad through Express Replacement Service, you need to return your originally purchased iPad to us within 10 business days. After 10 days, we'll charge you the full replacement value. 

If we receive your iPad and find that it was severely damaged in an accident, or it's inoperable after unauthorised modifications, you'll pay the full replacement value.

iPad Pro

iPad Pro (12.9 inch, 4th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
128GB $1,299  $1,499
256GB $1,429 $1,629
512GB $1,689 $1,889
1TB $1,949 $2,149
iPad Pro (12.9 inch, 3rd generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB $1,169  $1,369
256GB $1,299 $1,499
512GB $1,559 $1,759
1TB $1,819 $2,019
iPad Pro (12.9 inch, 2nd generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB $979  $1,149
256GB $1,179 $1,349
512GB $1,429 $1,599
iPad Pro (12.9 inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB $929 
128GB $1,039 $1,219
256GB $1,129 $1,309
iPad Pro (11 inch, 2nd generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
128GB $1,049  $1,249
256GB $1,179 $1,379
512GB $1,439 $1,639
1TB $1,699 $1,899
iPad Pro (11 inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB $919  $1,119
256GB $1,049  $1,249
512GB $1,309 $1,509
1TB $1,569 $1,769
iPad Pro (10.5 inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB $729  $899
256GB $929 $1,099
512GB $1,179 $1,349
iPad Pro (9.7 inch) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB $729  $909
128GB $839 $1,019
256GB $929 $1,109

iPad mini

iPad mini 5 Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB $529  $699
256GB $729 $899
iPad mini 4 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB $439  $579
32GB $499 $639
64GB $519 $659
128GB $499 $669
iPad mini 3 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB $459  $529
64GB $469 $609
128GB $579 $719
iPad mini 2 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB $319  $459
32GB $329 $469
64GB $439 $579
128GB $549 $689
iPad mini Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB $329  $419
32GB $419 $549
64GB $519 $649

iPad Air

iPad Air 3 Replacement Value
  Wi-Fi Wi-Fi + Cellular
64GB $649  $819
256GB $849 $1,019
iPad Air 2 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB $479  $619
32GB $499 $639
64GB $559 $699
128GB $629 $769
iPad Air Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB $439  $579
32GB $489 $629
64GB $549 $689
128GB $659 $799

iPad

iPad (7th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB $429  $599
128GB $549 $719
iPad (6th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB $389  $559
128GB $509 $679
iPad (5th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
32GB $389  $559
128GB $509 $679
iPad (4th generation) Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB $459  $519
32GB $549 $679
64GB $649 $779
128GB $749 $879
iPad 2 Replacement Value
  Wi-Fi Wi-Fi + Cellular
16GB $459  $479
32GB $519 $649
64GB $619 $749

Fees are in Canadian dollars and are subject to tax. We charge a $10.77 shipping fee for out-of-warranty repairs. Your replacement iPad will be new or equivalent to new.

See Express Replacement Service Terms and Conditions