Need a different country or region?
After you’ve contacted Apple for service, you’ll receive a kit that contains everything you need to return your AirPods Pro to Apple.
Pack your AirPods Pro
Before returning your AirPods, please wipe them clean and remove any debris.
- Remove the ear tips from your AirPods Pro. To remove an ear tip, pull firmly at the base where the ear tip is attached to the AirPod.

- Place your AirPods Pro in the Wireless Charging Case.

- Place your AirPods Pro in your Wireless Charging Case into the white box.

- Place the white box into the brown shipping box.

- Seal the box with tape and mail the box to Apple.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.

*Apple is not responsible for any damage during shipping.
Ship your AirPods Pro to Apple
Choose your country or region:
Australia
- Print the shipping label that Apple provided when you requested service.
- Take your shipping label and packaged product to Australia Post. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.*
- Australia Post will provide you a receipt to confirm your product return.
- Check the status of your service request.
*Apple is not responsible for any damage during shipping.
New Zealand
- Remove the TNT shipping label from the box. Next to the barcode on the shipping label, look for the consignment number, which begins with “GE.” Make a note of the number.
- Put the packaged product in the TNT satchel and seal the satchel.*
- Place the shipping label in the satchel’s clear plastic pocket.
To arrange a collection, either:
- Write an email
- Use the subject line “Apple collection - AirPods Pro” followed by the TNT consignment number.
- In your email, please mention that you are using a prepaid satchel on account number 320792, note whether your collection address is a residence or a business, and include your phone number.
- Send the email to customerservice.nz@tnt.com.
OR
- Call TNT Customer Service on 0800 275 868 and provide all the information in step 2 of “Write an email” above.
TNT will provide the booking reference number and collection date in response to your email or phone call.
Check the status of your service request.
*Apple is not responsible for any damage during shipping.
Japan
A courier will bring your replacement product and collect your original product.
- Hand your product to the courier.* Do not include extra items. If you include extra items, Apple will not be able to return them to you.
- Check that Apple has received your product after a few days.
Check the status of your service request.
*Apple is not responsible for any damage during shipping.
Use your repaired or replaced AirPods Pro
- Note the serial number of your Wireless Charging Case when it is returned to you, as it may have been replaced. Your replacement Apple product is covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Australia or New Zealand consumer law will also apply to your replacement product in those countries.
- Set up your AirPods Pro.
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