Remove Activation Lock on the device
Remove Activation Lock on the web if a device is offline
- Go to www.iCloud.com/find.
- Sign in with your Apple ID and password.
- At the top, click All Devices.
- Select the device that you want to remove from iCloud.
- Click Remove from Account.
Start a support request
If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.