Apple uses security questions to provide you with a secondary method to identify yourself online or when contacting Apple Support. Security questions are designed to be memorable to you but hard for anyone else to guess. When used in conjunction with other identifying information, they help Apple verify that you're the person requesting access to your account.
You might be asked to answer one or more of your security questions before you can change your password or other account information, view your device details, or make an iTunes purchase from a new device.
If you don't want security questions or you're concerned about forgetting the answers, you can set up two-step verification or two-factor authentication. With two-step verification and two-factor authentication, you don't need security questions to secure your account or verify your identity.
Set up or change your security questions
- Sign in to your Apple ID account page.
- In the Security section, click Edit.
- If you already have security questions, you'll be asked to answer them before you continue. Forgot the answers?
- Click Change Questions. If you need to set them up, click Add Security Questions.
- Choose your new security questions, then enter the answers.
- Add and verify a rescue email address.
It's very important to remember the answers to your security questions to avoid being locked out of your account. And make sure you add and verify your rescue email address. If you forget the answers to your security questions, you'll need a rescue email address to help you reset them.