If Cinematic mode videos from your iPhone don’t appear when importing to your Mac or Windows computer
If recent videos from your iPhone don’t appear in Photos or Image Capture on your Mac or on your Windows computer, you might need to finish processing them on your iPhone.
When you record video in Cinematic mode, your iPhone processes your videos automatically. If you have Cinematic mode videos that your iPhone hasn't finished processing, those videos won't appear in import windows when you connect your iPhone to your Mac or Windows computer.
Follow these steps to finish processing your videos on your iPhone:
If your iPhone is connected to your Mac or Windows computer, disconnect it.
Open Photos on your iPhone, then tap Collections.
Scroll down and tap Media Types, then tap Cinematic.
Tap Process Now at the bottom of the album.
After processing completes, connect your iPhone to your Mac or Windows computer and complete the import process.
If you use iCloud Photos, you can also wait for your videos to be uploaded to iCloud Photos to access them on other devices.
Contact the vendor for additional information.
