How to send your Apple Vision Pro to Apple using Express Replacement Service

With AppleCare Express Replacement Service, you can replace your Apple Vision Pro Enclosure, Audio Straps, or power cable. Use the following process to pack and ship your device to Apple.

After you contact Apple for service, you receive a replacement product with instructions to return your original product to Apple.

Return your device so that Apple receives it within 10 days of the day your replacement device was shipped to you by Apple (check your ship date).

Prepare your Apple Vision Pro

  1. Back up your Apple Vision Pro.

  2. Remove your Apple Vision Pro from the Apple device list.

  3. Remove Activation Lock and erase your data.

Pack your Apple Vision Pro for return

  1. Disconnect the power cable and battery from the Audio Strap and place them in a safe location.

  2. Remove the head band from your Vision Pro and place it in a safe location.

  3. Pull the Light Seal and Light Seal Cushion straight off the Enclosure (the main part of the device that contains the displays and aluminum frame), then place them in a safe location.

  4. If you have ZEISS Optical Inserts, remove them and place them in a safe location. If you include extra items in the box, we won't be able to return them to you.

  5. Pick up the protective film from the bottom of the box, remove the backing, and apply the protective film to the cover glass of your Enclosure.

  6. Place Apple Vision Pro cover glass-side down into the tray.

  7. Locate the small eject holes next to each Audio Strap on the inside edge of the Enclosure.

  8. Carefully insert the extraction tool into the eject hole on your Apple Vision Pro. Only use the included extraction tool — do not use a paper clip or SIM eject tool.

  9. Slowly pull the Audio Strap outwards, keeping it straight and aligned, while continuing to press the extraction tool into the eject hole. Don't wiggle the strap or pull it off at an angle.

  10. Remove the extraction tool from the eject hole.

  11. Slowly pull the Audio Strap outwards, keeping it straight and aligned, while continuing to press the extraction tool into the eject hole. Don't wiggle the strap or pull it off at an angle.

  12. Remove the extraction tool from the eject hole.

  13. Place both audio straps in a safe location. If you include extra items in the box, we won't be able to return them to you.

  14. Close the outer box.

  15. Seal the box with tape and mail the box to Apple.*

* Apple is not responsible for any damage during shipping.

Prepare your Enclosure, Audio Straps, or power cable for shipping

Learn how to prepare and pack your Apple Vision Pro Enclosure, Audio Straps, or power cable

Ship your Apple Vision Pro to Apple

  1. Find the name of the courier on the return shipping label.

  2. Visit the courier’s website to schedule a pickup or find a drop-off location.

  3. Get a receipt from the courier.

Don’t leave your package in a courier drop box.

If Apple does not receive your original device within 10 days, or if Apple technicians find that your original device is ineligible for service or for any reason not covered by an active AppleCare plan, youʼll be charged the full value of the replacement device. For more details about warranty and service, visit Apple Vision Pro Express Replacement Service.

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