Send your iPhone to Apple for service

After you’ve contacted Apple for service, you’ll receive a kit that contains everything you need to return your product to Apple.

Before you ship your iPhone

  1. Back up your iPhone

  2. Erase your iPhone to delete your personal data and remove it from your Apple Account: In Settings, tap General > Transfer or Reset iPhone, then tap Erase All Content and Settings. You need to enter your Apple Account password to confirm.

  3. If your iPhone uses a physical SIM card, remove it and keep it in a safe place. If your iPhone uses an eSIM, contact your wireless service provider to suspend service.

  4. Power down your iPhone.

Pack your iPhone

When you pack your iPhone, don't include anything else in the box — like a phone case, power adapter, USB cable, or other accessory. If you do, they won't be returned to you.

  1. Place your iPhone in the bag.

  2. Place the bag in the shipping box and close the box. Make sure the battery sticker is pasted flat on the box and isn't covered by tape or a shipping label.

Ship your iPhone to Apple

  1. Find the name of the courier on the shipping label.

  2. Visit the courier’s website to schedule a pickup or find a drop-off location.

Make sure to get a receipt from the courier to confirm that you've sent your iPhone for service.

Apple is not responsible for any damage during shipping.

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