How to send your Beats Fit Pro earbuds and charging case to Apple for repair from the United States and Canada
If you need a repair for your Beats Fit Pro, learn how to prepare and return your product to Apple.
Need a different country or region?
Pack your earbuds
Place your Beats Fit Pro earbuds into the circular indentation of the product tray. Do not include accessories (such as ear tips or charging cable). If you include extra items in the box, we are unable to return them to you.
Place the lid on the small box.
Place the small box into the shipping box.
Close the lid of the shipping box.
Seal the box with tape.* If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.
Remove the top label from the shipping box. This is your receipt. Make sure the return shipping label remains on the box.
*Apple is not responsible for any damage during shipping.
Send your earbuds to Apple
Find the name of the courier on the return shipping label.
Visit the courier’s website to schedule a pickup or find a drop-off location.
Get a receipt from the courier.
Check the status of your service request.
Use your serviced earbuds
When you replace only an earbud (or both earbuds), your serial number does not change. Your replacement Apple parts are covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Consumer law may also apply to your replacement parts where applicable.
Learn how to use your Beats Fit Pro after service.
© 2024 Apple Inc. All rights reserved. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries and regions. Beats, Beats by Dr. Dre and the circle b logo are trademarks/service marks of Beats, an Apple subsidiary.
Notice to California Consumers
1. An estimate as required (section 9844 of the California Business and Professions Code) for repairs shall be given to the customer by the service dealer in writing, and the service dealer may not charge for work done or parts supplied in excess of the estimate without prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814.
2. A buyer of this product in California has the right to have this product serviced or repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs. If a defect exists within the warranty period, the warranty will not expire until the defect has been repaired.
The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed.
If, after a reasonable number of attempts, the defect has not been repaired, the buyer may return this product for a replacement or a refund subject, in either case, to deduction of a reasonable charge for usage. This time extension does not affect the protections or remedies the buyer has under other law.
