Send your iPod to Apple for service

After you’ve contacted Apple for service, you’ll receive a kit that contains everything you need to return your product to Apple.

Before you ship your iPod

1. Back up your device.

   • Back up with iCloud

   • Back up with your Mac

   • Back up with your PC

2. Remove your iPod from Find My.

Pack your iPod

Don't include anything else in the box — like a USB cable, power adapter, or other accessory. If you include extra items in the box, they won't be returned.

1. Lift up the top piece of foam inside the box.

2. Insert your iPod into the bag, seal the bag, and place it in the shipping box.

3. Replace the top piece of foam so that it covers your iPod, close the shipping box, and seal it with the tape provided.

4. Place the battery sticker on the bottom of the box, making sure that it doesn't cover the pre-applied shipping label.

5. Remove the top label from the shipping box. This is your receipt. Make sure the return shipping label remains on the box.

Ship your iPod to Apple

1. Find the name of the courier on the provided return shipping label.

2. Visit the courier’s website to schedule a pickup or find a drop-off location.

Make sure to get a receipt to confirm that you have returned your product.

Apple isn’t responsible for any damage during shipping