Send your iPad to Apple for service

When you contact Apple for service, you'll receive a kit that has everything that you need to send your iPad to Apple.

Before you send in your iPad for service

  1. Back up your iPad:

    1. Back up with iCloud

    2. Back up with your Mac

    3. Back up with your PC

  2. Erase your iPad to protect your personal information and remove it from your Apple Account: In Settings, tap General > Transfer or Reset iPad, then tap Erase All Content and Settings. You need to enter your Apple Account password to confirm.

  3. If you have a Wi-Fi + Cellular iPad model:

    1. If your iPad uses a physical SIM, remove it.

    2. If your iPad uses an eSIM, contact your wireless provider to get a new eSIM or suspend service if needed.

Pack your iPad

  • The kit you received from Apple has everything that you need to pack up your iPad — including the bag to place your iPad in, the box to ship it, and the return shipping label.

  • Don’t include anything else in the box — like a case, power adapter, cables, or other accessories. If you do, they won’t be returned to you.

Follow the packing instructions printed on the box. If your box doesn’t have instructions, follow these steps:

  1. Place your iPad in the bag.

  2. Remove the plastic covering the self-adhesive strip, then seal the bag by folding the top over.

  3. Put the bag into the box, place the foam piece over the bag, then close the box.

Make sure the battery sticker is pasted flat on the box and isn't covered by tape or a shipping label.

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Ship your iPad to Apple

  1. Find the name of the courier on the provided return shipping label.

  2. Visit the courier’s website to schedule a pickup or find a drop-off location.

Make sure to get a receipt from the courier to confirm that you’ve sent your iPad for service.

Apple is not responsible for any damage during shipping.

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