Get help with Dual SIM with an eSIM

Learn to fix any issues you might encounter when using Dual SIM with iPhone XS, iPhone XS Max, and iPhone XR models that feature a nano-SIM card and an eSIM. 

Check your plans

  • Your iPhone must be unlocked, or both cellular plans must be from the same carrier.
  • Both plans must be set up and ready to use.
  • Your carrier or carriers must support Dual SIM with an eSIM.
  • If a CDMA carrier provides your first SIM, your second SIM won't support CDMA. Contact your carrier for more information.

eSIM on iPhone is not offered in mainland China. In Hong Kong and Macau, only iPhone XS features eSIM. Learn about fixing issues with Dual SIM when using two nano-SIM cards in mainland China, Hong Kong, and Macau.

If you can't set up your eSIM

  • Check with your carrier to see if your iPhone plan is eligible for Dual SIM service.
  • If you have an enterprise or corporate cellular service plan, check with your company or carrier to see if they support this feature. 
  • Make sure that your carriers support coverage in your area and that there are no service outages.
  • Make sure that your cellular plans are set up, ready to use, and don’t have a billing-related blockage.

If you still can't set up your eSIM, contact your carriers for support. 

If you don't see one or both cellular plans

You should see both of your plans when you go to Settings > Cellular. Here's what to do if you don't. 

If you don't see your eSIM plan

  1. Follow the steps to set up your cellular plan with eSIM.
  2. Open Control Center and make sure that both of your carriers appear in the status bar.

If you don't see your nano-SIM card plan

Make sure that your nano-SIM card is seated properly in the SIM tray:

  1. Remove the SIM tray and inspect the SIM cards for signs of damage or corrosion.
  2. Remove your SIM card from the SIM tray, then put the SIM card back.
  3. Make sure that you close the SIM tray completely, so that it isn’t loose.
  4. Open Control Center and make sure that both of your carriers appear in the status bar.

If the nano-SIM card doesn't work, if it doesn't fit or is bent, or if you see "Card is not compatible with LTE" on your iPhone, contact your carrier for a new nano-SIM card.

Still need help?

If you still can't set up or use the Dual SIM features of your iPhone, contact Apple Support

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