How to contact an app developer

In the App Store, you can find contact information for app developers, including developers of Apple Arcade games.

When to contact an app developer for help

  • If an app isn't working, but the issue doesn't affect other apps.
  • If you can't use an in-app purchase, such as a bonus game level or "remove ads." 

Contact the developer of an iOS, iPadOS, or watchOS app

  1. Open the App Store on your iPhone, iPad, or iPod touch.
  2. Search for the app, then tap it. If you can't find it, tap the account button  or your photo at the top of the screen, tap Purchased, tap "Not on this [device]," then tap the app.
  3. The app's product page appears. Scroll to the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID.
    In the App Store on iPhone, the App Support button is at the bottom of the app's page.

For apps on your Apple Watch

Use the iPhone that's paired with your Apple Watch and follow the steps for iPhone.


Contact the developer of a macOS app

  1. Open the App Store on your Mac.
  2. Click the sign-in button  or your photo. 
  3. A list of apps appear. Click the app that you want. If you can't find the app, use the search bar.
  4. The app's product page appears. Scroll to the Ratings & Reviews section, then click App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID.
    In the App Store on Mac, the App Support button is below the ratings and reviews section of the app's page.

Didn't get the app from the App Store?

If you have an issue with an app on your Mac but you didn't get the app from the App Store, learn how to contact a third-party developer.


Contact the developer of a tvOS app

  1. Open the App Store on your Apple TV.
  2. Search for the app, then choose it.
  3. The app's product page appears. Scroll to the bottom of the page. Find the developer's website in the Information section.
    In the App Store on Apple TV, the developer's website is at the bottom of the app's page.

If you still need help

If you can't find the contact information for the developer, search the internet.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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