If you can't add a shared key to Apple Wallet

When you receive a shared key, you need to open the link on a compatible device.

To add a shared key to Apple Wallet, you need:

• An iPhone or Apple Watch with the latest version of iOS or the latest version of watchOS

• An Apple ID with two-factor authentication turned on

When you open the link on a compatible device, you should be redirected to the Wallet app to add your shared key. If you aren't redirected to the Wallet app, update your device and open the link again.

• Update your iPhone

• Update your Apple Watch