If you can’t download or update apps on your iPhone or iPad

Try this if you have an issue when you update or download apps from the App Store on your iPhone or iPad.

Add a payment method

You might need to have a valid payment method on file, even if the app that you want to download is free.

Add a payment method

Prioritize the download

From the Home Screen, touch and hold the app. From the menu that appears, choose Prioritize Download.

iPhone screen showing an app download menu. Prioritize Download is the first option in the menu.

Restart your device

Restart your iPhone or iPad, then check to see if you can download or update apps.

Restart your iPhone

Restart your iPad

If you still can't download or update apps

Contact Apple Support

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