If you can't activate your iPhone

If your iPhone can't be activated or an alert says the activation server is unavailable or the SIM card is unsupported, learn what to do.

Check these things first

Still need help? Use the next section.

Follow these steps

  1. Check the list on the System Status page. If the box by iOS Device Activation isn't green, try to activate your iPhone later.
  2. If asked to enter your password as you activate your iPhone, enter the password. (A password prompt means that Activation Lock might be enabled in Find My iPhone.)
  3. Restart your iPhone.
  4. If you're using a cellular data connection, connect to a reliable Wi-Fi network instead. 

If you still can't activate, here's how to activate your iPhone through iTunes instead:

  1. Make sure that you have the latest version of macOS or the latest version of iTunes.
  2. Check that your computer has an Internet connection.
  3. With the cable that came with your iPhone, connect your iPhone to your computer. Locate your device on your computer.
  4. Wait while your computer detects and activates your iPhone: 
    • If you see an alert that shows "Set up as New" or "Restore from Backup," it means your iPhone is activated.
    • If you get an error message on your computer that says that the SIM card isn't compatible, contact your carrier.

Get more help

  1. To check for network or activation issues and see if you need to replace your SIM card, contact your carrier
  2. Use recovery mode to restore your iPhone

If restoring your iPhone still doesn't work, contact Apple Support.

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