If your Apple Cash account is restricted or locked
Learn what to do if your Apple Cash account is in review, restricted, or locked.
To prevent fraud, ensure account security, and comply with regulations, your Apple Cash1 account may be restricted or locked. Your account may also be restricted if you dispute an unauthorized transaction with your bank and a chargeback is filed. Your account restriction or lock may be temporary until you verify your identity or while your account is under review, or you may need to contact an Apple Cash Specialist at Green Dot Bank for next steps.
If your Apple Cash account requires identity verification
On iPhone: Open the Wallet app, then tap your Apple Cash card.
On iPad: Open the Settings app, tap Wallet & Apple Pay, then tap your Apple Cash card.
On Apple Watch: Open the Apple Watch app on your iPhone, tap Wallet & Apple Pay, then tap your Apple Cash card.
Tap Verify Identity, then follow the onscreen steps. Make sure the personal information you enter during identity verification is accurate. Learn more about identity verification.
If your Apple Cash account is in review
If your account is restricted while under review, you can't send or receive money with Apple Cash, or add money to your account. If your account is locked while under review, you also can't transfer money to your bank or make purchases with Apple Pay.
Reviews take up to 2 business days. When the review is complete your account will either be active, or there'll be a message on your Apple Cash card with your account status.
If your Apple Cash account is restricted
Your account may be restricted if your identity verification fails multiple times, if there are multiple accounts tied to the same social security number, or if there's suspected fraud on the account. If your account is restricted, you can still transfer your Apple Cash balance to your bank or use it to make purchases with Apple Pay. You can't send or receive money, or add money to your account.
If your account is restricted and there are no instructions provided, contact an Apple Cash Specialist at Green Dot Bank.
If your Apple Cash account is locked
Your account may be locked if there's suspected fraud on the account, or if additional security checks need to be completed. If your account is locked, you can't use Apple Cash to make purchases, send or receive money, add money to your account, or transfer money to your bank.
If your account is locked and there are no instructions provided, contact an Apple Cash Specialist at Green Dot Bank.
If you're part of Apple Cash Family
Your Apple Cash Family organizer can lock a family member's Apple Cash account. If the organizer locks your Apple Cash account, you can't make purchases, or send and receive money.
If you get Daily Cash from Apple Card purchases
When your Apple Cash account is locked or restricted, your Daily Cash from Apple Card purchases accumulates in your Apple Card account. The accumulating Daily Cash can be applied towards your Apple Card balance.
Apple Cash services are provided by Green Dot Bank, Member FDIC. Apple Payments Services LLC, a subsidiary of Apple Inc., is a service provider of Green Dot Bank for Apple Cash accounts. Neither Apple Inc. nor Apple Payments Services LLC is a bank. Learn more about the Terms and Conditions . Only available in the U.S. on eligible devices. To send and receive money with an Apple Cash account, you must be 18 and a U.S. resident. If you’re under 18, your family organizer can set up Apple Cash for you as part of their Apple Cash Family account, but you may not be able to access features that require a supported payment card. Security checks may require more time to make funds available. Apple Cash Family accounts can only send or receive up to $2000 within a rolling seven-day period. Tap to Cash transactions can only be used to sendor receive up to $2000 within a rolling seven-day period. Other limits apply, see Terms and Conditions for details. To access and use all Apple Cash features, you must have an eligible device with Wallet that has the latest version of iOS.
To access and use all Apple Card features and products available only to Apple Card users, you must add Apple Card to Wallet on an iPhone or iPad that supports and has the latest version of iOS or iPadOS. Apple Card is subject to credit approval, available only for qualifying applicants in the United States, and issued by Goldman Sachs Bank USA, Salt Lake City Branch.
If you reside in the U.S. territories, please call Goldman Sachs at 877-255-5923 with questions about Apple Card.
Apple Pay is a service provided by certain Apple affiliates, as designated by the Apple Pay privacy notice. Neither Apple Inc. nor its affiliates are a bank. Any card used in Apple Pay is offered by the card issuer.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.
