We’re sorry your Apple TV isn’t working as it should.
After you’ve contacted Apple for service:
- In Australia, you'll be provided with a link to a shipping label to print at home. You'll return your defective Apple TV to Apple using the shipping label.
- In New Zealand, you’ll receive a kit that contains everything you need to return your defective Apple TV to Apple.
Before you ship your Apple TV
- Reset your Apple TV to its factory settings.
- Unplug your Apple TV.
Pack your Apple TV using the included packaging materials
Customers in Australia may proceed to the ship your Apple TV to Apple section.
- Remove the TNT shipping label from the box. Next to the barcode on the shipping label, look for the consignment number, which begins with “GE.” Make a note of the number.
- Put your Apple TV in the foam bag. Do not include your power cord or Apple remote.
- Place the bagged Apple TV into the foam shipping box insert.
- Place the foam piece on top of your Apple TV so that you can see the circular cut-out on top.
- Close the box and tape it shut with the tape provided.
- Insert the box into the TNT satchel and seal the satchel.
- Place the shipping label in the satchel’s clear plastic pocket.
Ship your Apple TV to Apple
- Print the shipping label that Apple provided when you requested service.
- Take your shipping label and unpackaged Apple TV to Australia Post. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.
- Australia Post will package your Apple TV and provide you a receipt to confirm the lodgment of the part return. Please keep your receipt.
- Your Apple TV will be repaired or replaced as quickly as possible. Check the status of your service request.
To arrange a collection, either:
- Write an email
- Use the subject line “Apple collection - Apple TV” followed by the TNT consignment number.
- Include in the email message: That you are using a prepaid satchel on account number 320792, whether your collection address is a residence or a business, and your contact phone number.
- Send the email to firstname.lastname@example.org.
- Call TNT Customer Service on 0800 275 868 and provide all the information in step 2 of “Write an email” above.
TNT will provide the booking reference number and collection date in response to your email or phone call.*
You can check the status of your service request online.
*Apple is not responsible for any damage during shipping if the package is not properly sealed or is delivered to the courier in poor condition.
Use your replacement Apple TV
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