Recover your Apple ID when you can’t reset your password

If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period.

What to do

Account recovery is a process designed to get you back into your Apple ID account when you don’t have enough information to reset your password. For security reasons, it might take several days or longer before you can use your account again. 

The Apple Support app is not available in all countries or regions and is not available for iOS 9 and 10. If you can't get the Apple Support app, you can still reset your password and regain access to your account with account recovery. 

What comes next

After you request account recovery, you'll get an email with a confirmation of your request and the date and time of when you can expect to regain access.

If you submitted your account recovery request with through your device's browser, you should avoid using that device during this period. Using that device might cancel account recovery. 

If you did not already try before beginning account recovery, you might be able to recover your account by accessing another trusted device. If you did try, then accessing another device that is signed in with your Apple ID could cancel your account recovery. To avoid delays, turn off other devices until account recovery is complete. 

When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions to immediately regain access to your Apple ID.

Check the status or cancel your request

  • At any time, you can see how long it will be until your account is ready for recovery, or when more information will be available. Just go to and enter your Apple ID.
  • If you remember your information and can sign in successfully, your wait period cancels automatically and you can use your Apple ID immediately.
  • To cancel a recovery request that you did not make, follow the instructions in your email confirmation. 

Options you might see

In some cases, you might be given options that could shorten the wait time during account recovery. For example, you might be able to provide credit-card details to confirm your identity. If you’re given the option to confirm your credit-card details, an authorization request goes to the card issuer.*

You might also be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address.

* Apple Pay doesn't work as a credit card. If you enter your credit-card details correctly, and are asked to reenter your security information, contact your card issuer. The issuer might have declined your authorization attempts. 

Get help

  • If you need more help, contact Apple Support. While we can answer your questions about the account recovery process, we can't verify your identity or expedite the process in any way.
  • Did you forget your Apple ID password, but you don't use two-factor authentication? Learn what to do.
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